GenesisCare UK
Patient Services Receptionist (Leeds)
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Patient Services Receptionist – Leeds
Are you ready to embark on an exciting journey as a Patient Services Receptionist at our brand-new cancer care centre in Leeds, opening in December 2026? Join our dedicated team at GenesisCare UK and be part of something extraordinary.
As a Patient Services Receptionist with us, you'll play a pivotal role in supporting the patient referral pathway, ensuring appointments are booked efficiently and delivering exceptional customer service to patients and visitors attending the centre. This is your opportunity to make a meaningful impact and develop your career within a leading independent cancer care provider.
What You'll Do
- Be the first point of contact for patients, visitors, consultants and colleagues attending the centre.
- Provide a professional, friendly and welcoming reception service.
- Answer and direct telephone enquiries promptly and efficiently.
- Support Patient Administration Officers with administrative tasks as required.
- Assist patients in the waiting area, ensuring they are informed and supported throughout their visit.
- Manage patient arrivals through MOSAIQ and support patient flow within the centre.
- Prepare, print and scan patient documentation accurately.
- Coordinate patient transport arrangements where required.
- Ensure patient questionnaires and relevant paperwork are completed.
- Maintain a clean, organised and welcoming reception environment.
- Manage incoming and outgoing post and support general centre administration.
- Order and maintain reception supplies and stock levels.
- Support daily centre checks and administrative processes.
- Ensure patient confidentiality is maintained at all times.
- Work collaboratively with colleagues to provide exceptional patient care and service.
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What You'll Bring
- Previous experience working within a busy reception or front-of-house environment.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Experience working within a customer-focused role.
- An empathetic and patient-centred approach.
- Experience handling queries or complaints professionally and effectively.
- Strong organisational skills and the ability to manage competing priorities.
- Proficiency in Microsoft Office applications including Word, Excel and Outlook.
- Experience within healthcare would be advantageous, although not essential.
- Experience using MOSAIQ would be beneficial but not required.
- A positive, flexible and collaborative approach to team working.
Training & Development (Minimum Requirement)
Onboarding
- Off-site placements: A minimum of 1 month at established GenesisCare centres, gaining hands-on experience within the role. Placements are delivered in structured blocks and require weekday residence near the host centre.
- Travel expectations: Regular national travel and overnight stays during the onboarding period are an essential requirement.
Why Choose GenesisCare
- Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Programme, and Income Protection.
- Access our world-class radiotherapy - free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.
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Who We Are
GenesisCare UK is the UK’s leading provider of independent specialist cancer care. Through innovative, personalised care, we aim to positively impact patient quality of life, life expectancy and overall survival.
We have 14 state-of-the-art centres throughout the UK, working with world-class clinicians and clinical teams to provide access to the latest innovative treatments, including advanced diagnostics, medical oncology, radiotherapy and Theranostics.
We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes are supported by Exercise Medicine and wellbeing services delivered through our partnership with the charity Penny Brohn UK.
We also work with universities and leading clinicians around the world to research and design new and better ways to treat cancers, with a growing UK clinical trials programme supporting access to new therapies.
We want you to share our sense of purpose. As part of our team, you'll help create a welcoming experience for patients from the moment they arrive at our new Leeds centre.
Join GenesisCare UK and shape your future, while helping shape the future of cancer care.
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