Personal Homecare Pharmacy
Patient Services Team Leader
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Company Description
Personal Homecare Pharmacy (PHP) is a trusted, digital-first homecare provider that delivers innovative pharmacy services focused on patient wellbeing and convenience. The team brings together experienced professionals across healthcare, operations, pharmacy, finance, HR, bidding, and data analysis to deliver tailored, high-quality solutions. PHP adapts its systems to align with client requirements, supporting seamless integration, improved patient outcomes, and robust data security. Services include bespoke patient materials, precision analytics to track health journeys, tailored delivery options, and dedicated professional support. PHP is committed to simpler, practical processes and advanced digital tools that help revolutionize the pharmacy experience.
Role Description
The Patient Services Team Leader is a full-time, on-site role based in Leicester, responsible for overseeing the daily operations of the patient services team. This role coordinates workflows, assigns tasks, and ensures consistent delivery of high-quality, patient-centered service. The Team Leader supports and mentors team members, monitors performance, and implements improvements to processes and service standards.
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Day-to-Day Responsibilities
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- Handling escalated patient queries
- Liaising with clinical and pharmacy teams
- Maintaining accurate records
- Ensuring compliance with relevant policies and procedures
The role also contributes to service development initiatives, supports digital tools adoption, and helps maintain a positive, collaborative working environment.
Qualifications
- Strong Team Leadership and Team Management skills to guide, motivate, and develop a patient services team.
- Excellent Customer Service skills to handle patient inquiries, resolve issues, and ensure a high standard of care.
- Effective Communication skills to engage with patients, colleagues, and external partners in a clear and respectful manner.
- Proven Supervisory Skills to manage workloads, monitor performance, and support continuous improvement.
- Experience in healthcare, pharmacy, or patient support environments is beneficial.
- Strong organizational abilities, attention to detail, and proficiency with digital systems and patient management tools are preferred.
- Ability to work collaboratively in a fast-paced setting, with a commitment to patient confidentiality and data security.
- Relevant vocational training or education in healthcare, customer service, or management is an advantage.
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