Leightons Opticians & The Hearing Care Partnership
Patient Support Advisor
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Job Title: Patient Support Advisor
Location: Contact Centre, Southampton
Reports to: Patient Support Contact Centre Manager
Hours: Full-time – 2-week rota
Shift Pattern: 8:00am – 4:30pm and 9:00am – 5:30pm
Saturdays (Remote Working): Alternate Saturdays, 8:00am – 4:00pm
About the Role:
We have an exciting opportunity to join our Patient Support Team in our Southampton Call Centre. As a Patient Support Advisor, you will be the first point of contact for patients, handling inbound and outbound calls as the primary responsibility, along with web chat and email. This is a full-time role on a two-week rota with alternating shifts and alternate Saturdays.
Key Responsibilities:
- Provide first-class customer service via inbound and outbound calls, web chat, and email
- Book appointments across Leightons and The Hearing Care Partnership ensuring we provide the correct products and services
- Respond to patient queries professionally and empathetically
- Maintain accurate records and ensure data confidentiality
- Support the wider team in achieving performance goals, working collaboratively to maintain a seamless patient experience
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Requirements:
- Excellent telephone manner and confidence in handling high-volume calls
- Strong written communication skills
- Previous customer service experience (call centre preferred)
- Ability to work effectively in a fast-paced environment
- IT proficiency and multitasking ability
- Ability to travel regularly to the Southampton office (hybrid role)
Benefits:
- Competitive salary of £24,610 – £31,000 OTE
- Pension Scheme
- 25 days annual leave (plus bank holidays)
- Generous bonus scheme
- Staff discounts on products and services
- Flexible working hours – tell us what hours work for you (minimum 30 hours per week)
- Hybrid working – ability to work from home part of the week
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Why Join Leightons Opticians & Hearing Care?
With over 90 years of family heritage, Leightons is built on a foundation of care, trust, and personal service. We foster a close-knit, supportive environment where every team member is valued. Our shared goal is to achieve 100% customer satisfaction through an individual approach to every patient. You’ll be joining a company that invests in your growth, encourages development, and promotes a friendly, inclusive workplace culture.
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