RTN Mental Health
Patient Support Coordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About RTN Mental Health
Following a year of incredible growth, expanding our team from 30 to over 110 dedicated professionals, RTN Mental Health Solutions is continuing to strengthen our patient support services.
As a leading provider of ADHD and ASD diagnostic services, we are committed to making neurodiversity support accessible, compassionate, and efficient. We are now seeking a warm, organised, and proactive Patient Support Coordinator to join our NHS Patient Support team.
The Role
As the warm, professional, and reliable face of RTN, the Patient Support Coordinator serves as the primary point of contact for clients, families, clinicians, and external partners navigating our NHS ADHD and Autism pathways. Reporting to the Patient Support Manager, this remote role requires high flexibility, adaptability, and a comprehensive understanding of the entire patient journey to seamlessly pivot between multi-channel communications, client guidance, and end-to-end pathway support. By managing high-volume enquiries, maintaining accurate CRM records, and delivering clear, compassionate communication in a fast-paced environment, the Patient Support Coordinator ensures every individual feels informed, valued, and supported at every stage of their care.
This is a remote, full-time, permanent role with a salary of £25,000.
We are continuing to grow our administrative teams across the business, so where your experience is a strong match, we may also keep you in mind for other suitable opportunities.
Role Responsibilities
Communication Management:
- Handle incoming and outgoing calls and emails professionally and promptly, ensuring clients, families, clinicians, and stakeholders receive clear and compassionate communication.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Client Support:
- Act as the first point of contact for clients and families, responding to enquiries, providing guidance where appropriate, and directing them to the right team members. Escalate complaints in accordance with our complaints procedure.
Documentation and Record-Keeping:
- Maintain accurate records of client communication, appointments, and updates within our CRM and practice management systems.
Team Collaboration:
- Work closely with clinicians, administrative colleagues, and management to support smooth day-to-day operations and continuity of care.
Confidentiality and Compliance:
- Ensure all client communication and records are handled with discretion and in line with RTN policies, GDPR, and relevant mental health service protocols.
About You
You are a compassionate, organised, and detail-focused professional who understands the importance of delivering a supportive and reliable experience for clients and families.
- Experienced: You have experience in a customer service, administrative, or communications-based role.
- Calm and Professional: You are confident managing high volumes of phone and email correspondence with empathy and professionalism.
- Organised: You can prioritise tasks, manage competing deadlines, and maintain excellent attention to detail.
- Tech-Confident: You are comfortable using Microsoft Office/Google Workspace, email systems, CRM systems, and digital databases.
- Discreet: You understand the importance of confidentiality and can handle sensitive information in line with GDPR.
- Client-Focused: You are approachable, compassionate, and committed to providing a high standard of support.
- Healthcare Interest: Experience in healthcare, social care, mental health, or neurodevelopmental services would be beneficial, but is not essential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Values In Action
We believe in taking care of our own just as well as we take care of our patients.
- Salary: £25,000 per annum.
- Flexibility: 100% remote working.
- Stability: Permanent, full-time opportunity.
- Purpose: A meaningful role supporting the delivery of ADHD and Autism diagnostic services.
- Culture: Join an inclusive and supportive team where individuality and neurodiversity are celebrated.
- Growth: Be part of a rapidly growing mental health organisation making a real difference.
Why us?
Our values — Respect, Transformation, and Nurture — are not just words on a wall; they guide everything we do.
- Respect: We listen with empathy, value lived experience, and ensure every voice matters.
- Transformation: We embrace innovation and stay curious, always looking for smarter ways to deliver excellence.
- Nurture: We lead with patience, celebrate each other’s achievements, and invest in the growth of our people.
About Us
At RTN Mental Health, we’re on a mission to transform the way neurodevelopmental and primary care mental health services are delivered across the UK. As a dynamic and rapidly expanding organisation, we combine clinical excellence with operational innovation to deliver high-quality, person-centred care. From NHS partnerships to private services, we’re redefining what accessible and effective support can look like.
Our work focuses particularly on improving access to ADHD and autism services, ensuring individuals receive timely, compassionate and evidence-based support across their diagnostic and post-diagnostic journey.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location