Guy's and St Thomas' NHS Foundation Trust
Patient Transport Services Operations Manager
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Job Description: Patient Transport Services Operations Manager
Essentia, part of Guy’s and St Thomas’ NHS Foundation Trust, is seeking an accomplished Patient Transport Services Operations Manager to lead the day-to-day delivery of Non-Emergency Patient Transport Services across the Trust’s estate. This is a senior operational leadership role with responsibility for in-house and contracted services, including assessment, patient liaison, planning and control, transport management, secure mental health transport, high-dependency transport and inter-site transfers.
About the Trust
Guy’s and St Thomas’ NHS Foundation Trust is one of the country’s largest and busiest NHS trusts, comprising Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield, alongside community services in Lambeth and Southwark. Its clinical services are supported by a complex, operationally critical estate where safety, resilience and the patient experience are paramount.
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About Essentia
Essentia is the Trust’s operational and infrastructure delivery group. Working across the Trust’s hospital, community and partner sites, it brings together engineering, estates, capital development, facilities management, digital technology and other essential services to maintain safe, resilient and high-performing healthcare environments.
Key Responsibilities
- Lead complex patient transport, logistics, operational or healthcare support services.
- Combine strategic planning with hands-on operational leadership.
- Drive safe, efficient and high-performing services while maintaining statutory compliance and a clear focus on patient experience.
- Experience of performance improvement, change delivery, operational resilience and working effectively within a regulated environment will be important.
- Manage operational budgets, deliver value for money, oversee in-house and contracted services.
- Use technology, data and management information to improve performance and outcomes.
- Work with complex operational systems and use insight to strengthen service delivery, patient experience and decision-making.
- Engage a diverse stakeholder group and lead inclusive, ambitious teams that put patients first.
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Application Process
To learn more about the role, view the Candidate Brochure at: [Essentia - Patient Transport Services Operations Manager](Essentia - Patient Transport Services Operations Manager)
To arrange a confidential briefing discussion, please contact our retained search adviser Anna Kacprzak (anna.kacprzak@mrgglobal.com) at MRG.
Applications should consist of a CV and supporting statement and can be sent to anna.kacprzak@mrgglobal.com.
Closing date for applications: Sunday 25th October 2026.
Formal interviews: Monday 16th November 2026.
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