hVIVO Services Limited
Patient & Volunteer Enrolment (PaVE) Coordinator
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Overview
If you have exceptional customer service skills and want to be part of a caring, purpose-driven team, this is a great opportunity to join FluCamp (part of hVIVO) as a Patient & Volunteer Enrolment (PaVE) Coordinator.
FluCamp conducts human clinical trials aimed at improving the treatment — and potential eradication — of common illnesses such as colds and flu. Our studies are carried out in a safe, controlled clinical environment with our volunteers at the heart of everything we do.
Learn more about the volunteer journey here: 👉 https://flucamp.com/everydayhero/
As a PaVE Coordinator, you’ll be the first point of contact for volunteers, guiding them through screening, enrolment and participation in clinical trials. This is not a sales role — all volunteers have registered independently.
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You’ll provide clear information, confirm medical history, assess eligibility, book appointments and support volunteers throughout their journey, delivering an excellent experience at every stage.
Contract & Working Pattern
- Bank contract
- Ideally 4–5 days per week
- 30–37.5 hours per week
- Monday to Friday
- Remote working – 1st day is in our London office
- Full training and equipment provided
Main Responsibilities
- Conduct medical telephone screenings to confirm volunteer suitability
- Answer volunteer queries via phone, email, chat and text
- Book screening and follow-up appointments
- Accurately enter and maintain volunteer records and medical information
- Liaise with GP surgeries and internal clinical teams
- Provide volunteers with information on appointments, procedures and compensation
- Maintain up-to-date knowledge of study protocols and eligibility criteria
- Meet KPIs while delivering a high standard of volunteer care
- Ensure confidentiality, care, data protection and compliance at all times
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Skills & Experiences
- Positive, can-do attitude
- Outstanding customer service and telephone manner
- Strong IT skills and attention to detail
- Ability to work independently and manage multiple tasks
- Problem-solver, target-focused and process-driven
- Committed to confidentiality and compliance
What We Offer
- Full training and ongoing development
- Remote working
- Flexible hours (30–37.5 per week Mon - Fri)
- Supportive, friendly team environment
If this sounds like you, we’d love to hear from you. Apply now or contact us with any questions.
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