Practice Plus Group
Patients Receptionist
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About The Role
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Patient Receptionist - 6 Month, Fixed Term Contract (FTC)
37.5 hours per week
With the ever-increasing number of treatments and care we give to patients, our professional and detailed Administration department is in need of an additional full-time Patient Receptionist to join and assist the team at our Plymouth hospital.
What skills do you have that make you a good receptionist?
- Are you naturally a welcoming person, who gains personal value from offering help and support?
- Are you able to thrive in a fast-paced and challenging environment, yet still ensure every step of every administration process is covered from start to finish?
You’ll be playing your part in a small yet strong Patient Reception team, acting as the first point of contact for all patients and visitors, assisting in ensuring the smooth operational function of the hospital.
Working Hours
Our reception operates:
- Monday to Friday: 8:00am to 6:00pm
- Saturday: 6:30am to 4:00pm
- Sunday: 8:00am to 4:00pm
Working shift patterns will be: Monday - Friday 6:30am to 2:30pm and 10:00am to 6:00pm on a rota basis, working 1 Saturday in 4.
What you'll be doing
Being one of our Patient Receptionists, you will see you meeting and greeting patients and visitors at reception, ensuring they have the necessary paperwork / ID. You will book them in, inform them of any information they require and make them comfortable whilst you inform the person whom they are to meet of their arrival.
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- You’ll answer calls from patients, GP surgeries, and other hospital departments on all aspects relating to booking appointments, admissions, patient referrals, and or just general enquiries.
- You will need to become familiar with the internal clinical system, as you will be using this daily! You’ll record patient attendance and any failures to attend following the Did Not Attend (DNA) administration process.
- You will be accountable for opening up and closing down the reception following set procedures. The processing of mail incoming and outgoing will be a daily requirement. You’ll be managing the car parking pass allocation register.
- On occasions, you will be providing help to the wider admin function in times of high pressure and staff shortages.
What we'll look for in you
The right fit Patient Receptionist will come from a very similar background carrying out effective administration tasks relating to patients or a large customer base.
- You will be an effective communicator at all levels, able to ensure that all communications with patients is in a professional and courteous manner, which endorses the patient-centred approach of the team.
- You will have strong administration experience with good IT skills able to pick up new systems easily.
- You’ll be focused and committed on your delivery of set tasks and requirements, always looking to achieve a very good standard of work, if not higher.
Get help with your application
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Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job, you have a career!
To apply for the role, click on the link below. If you have any questions, contact Thomas.Quirke@practiceplusgroup.com.
All shortlisted candidates will be contacted, but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.
Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
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