Royal Mail
Pay Services Administrator
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Job reference 338580
Pay Services Administrator
Starting salary £25,758 plus annual bonus potential £1,200 (paid quarterly)
- 25 days’ annual leave plus bank holidays
- A company pension scheme with highly competitive employer contribution rates
Contract: Full time, fixed-term 12 months
Location: Royal Mail, Pond Street, Sheffield S98 6HR (hybrid with 3 days in the office)
At Royal Mail, we’re proud to deliver essential services to communities across the UK. Behind this is a dedicated team ensuring our people are paid accurately and on time.
As a Payroll Administrator, you’ll be part of a team of over 100 colleagues responsible for maintaining and managing employee records and payroll information across one of the UK’s largest workforces.
About The Role
You will be working within a small team to process, maintain and analyse high volumes of payroll data. You’ll be applying effective checks and controls to ensure payroll accuracy and reduce risk, ensuring all payroll activity complies with business policies and statutory requirements.
- Support the delivery of Pay Services processes accurately to internal and external stakeholders
- Highlight opportunities to improve processes and enhance efficiency
- Respond to queries with a professional, customer-first approach
- Identify and escalate service issues promptly
- Collaborate with colleagues
- Contribute to team meetings and discussions
- Take ownership of your development and supporting the wider team
What We’re Looking For
We’re looking for a detail-focused and proactive individual who is confident working with data and can demonstrate strong numerical ability. You will need to have a good working knowledge of Excel, an analytical mindset, and be confident handling large data sets.
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- Experience working within regulations and to strict processes is advantageous
- Experience in payroll administration with an understanding of payroll processes and legislation is highly advantageous
Strong interpersonal skills and the ability to work collaboratively are essential. You’ll also be an excellent communicator with good problem-solving skills, have the ability to manage multiple priorities and meet deadlines, and a proactive approach to improving processes and service delivery.
Extra Benefits
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Supportive and generous company sick pay
- Benefits Account – Access to over 800 retail offers to save on things like groceries, days out, holidays and household bills, plus employer provided and voluntary benefits to suit your lifestyle
- Your Wellbeing - 24/7 access to services and tools to help you get the most out of life. From physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
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We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Tuesday 4th August 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
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