RBS
Payment Operations Analyst
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Join us as a Payment Operations Analyst
You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of payment related queries
What you'll do
You'll be responsible for day to day processing manual payments accurately, efficiently, and in line with scheme guidelines.
You'll also:
- Handle payment investigations across multiple products—including missing payment queries and redirected payments—with direct customer contact.
- Process Indemnity Claims (DDIC), Challenges. Reviewing, BACS Reports such as ADDACS, ARUDD and AUDDIS.
- Manage Credit Payment Recovery (CPR), bulk bank error recoveries, and international payment recalls.
- Collaborate with external partners (other banks, debt management companies, and Pay.UK) as well as internal teams (Operations, Product, Engineering, and Risk) to streamline the customer journey.
- Assist in creating and maintaining operational processes, knowledge base resources, and training new joiners.
- Identify and mitigate operational risks while contributing to a collaborative, high-performing team culture.
- Demonstrate strong practical ability with spreadsheets (Excel / Google Sheets) to analyse data.
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The skills you'll need
We're looking for someone with strong payment operations experience who can provide an excellent customer service experience to our customers and colleagues.
You’ll also demonstrate:
- A proven background in payment operations covering domestic schemes (FPS, Bacs, Cards) and/or international payments, with exceptional attention to detail.
- Confidence investigating issues across various Financial Products i.e. business bank accounts, loans, and savings products.
- A solid understanding of UK payment scheme rules and procedures.
- Excellent verbal and written communication skills with hands-on customer service experience.
- The ability to work independently, draft new workflows, thrive in a fast-paced environment, and leverage data to solve operational problems.
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It would be great if you also had:
- Direct experience with Credit Payment Recovery (CPR).
- Hands-on experience using the Payment Services Website (PSW) for ADDACS, ARUDD, AUDDIS, or DDIC.
- Basic SQL Skills.
Hours
35
Job Posting Closing Date
21/09/2026
Ways of Working
Remote First
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