Tembo
Payment Operations Specialist
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Payment Operations Specialist
About Tembo
Tembo is an award-winning savings and mortgage platform, helping people grow their money and get onto the property ladder faster.
Our ISA offering is at the core of what we do. With products like Cash ISAs and Lifetime ISAs, we make it simple for customers to maximise tax-free savings and build towards their goals with confidence. Designed to be competitive, flexible and easy to use, our savings products help customers make their money work harder.
Our savings and mortgage propositions work seamlessly together - supporting customers from their first pound saved through to home ownership and beyond. With rapid growth and ambitious plans for new products and innovation, we’re just getting started.
We’re rated 4.8* on Trustpilot, with every customer review celebrated and a relentless focus on keeping that standard as we scale.
We’re backed by leading investors including Goodwater Capital, Aviva, McPike Family Global Office, Ascension and Love Ventures, alongside purpose-led partners such as Fair by Design, Barrow Cadbury, Joseph Rowntree Foundation and Big Society Capital.
What you’ll do
We’re looking for a detail-oriented Payments Operations Specialist to join our Savings Operations team.
You'll play a key role in ensuring money moves accurately, efficiently and compliantly across our savings products. Working closely with Operations, Finance, Product, Compliance and external partners, you'll help deliver a seamless experience for customers while maintaining strong operational controls behind the scenes.
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You'll be responsible for processing and monitoring customer transactions across our ISA products, including deposits, withdrawals, transfers and interest payments. You'll ensure customer funds are handled accurately and reconciled correctly, helping maintain the integrity of our savings operations.
You'll support daily and monthly reconciliations, oversee contribution and Direct Debit processes, and work closely with our Lifetime ISA administrator to ensure money is allocated correctly and customer records remain accurate.
With a strong focus on continuous improvement, you'll help identify operational inefficiencies, reduce manual processes and contribute to building scalable solutions as we continue to grow.
You'll also champion our values, contribute ideas to improve operational processes and play a key role in maintaining the high standards our customers expect from Tembo.
What we’re looking for
- Experience working in operations within fintech, banking or regulated financial services
- Experience processing payments, customer transactions or financial operations activities
- Strong attention to detail with a commitment to accuracy and quality
- Experience working with reconciliations, balancing processes and financial controls
- Comfortable working with spreadsheets and analysing data to investigate discrepancies and support operational reporting
- Highly organised, reliable and able to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills with a proactive approach to identifying and resolving issues
- Ability to work collaboratively across Operations, Finance, Product, Compliance and external partners
- Passion for improving processes and delivering operational excellence
- Comfortable thriving in a fast-paced, scaling start-up environment
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Location: Hybrid, with an office in London Bridge (1 day per week in the office)
Salary range: up to £35,000 (plus monthly commission upon passing probation).
Our Values:
Find a way We innovate relentlessly to help customers get onto the property ladder.
It’s all about the people Customers, colleagues, and partners are at the heart of everything we do.
If you don’t like it, change it We move quickly, listen to feedback, and evolve constantly.
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