MW Recruitment Limited
Payments and Investigations Manager
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About the Role
An overseas banking institution is seeking a Payments & Investigations Manager, this role is critical in ensuring the efficient processing of payments while leading investigations into payment discrepancies, fraud risks, and operational issues across cross-border transactions. You will play a key role in maintaining the integrity of our payment systems, ensuring compliance with international regulations, and delivering excellent service to both internal and external stakeholders.
Key Responsibilities
- Oversee daily payment operations, including domestic and international transfers
- Lead and manage investigations into payment discrepancies, delays, and exceptions
- Monitor and mitigate risks related to fraud, AML, and financial crime
- Ensure compliance with international banking regulations and internal policies
- Liaise with correspondent banks and global partners to resolve payment issues
- Manage and develop a team, driving performance and continuous improvement
- Analyse trends and implement process enhancements to improve efficiency and accuracy
- Prepare reports for senior management on payment activity, risks, and investigation outcomes
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Requirements
- Proven experience in payments operations and investigations within a banking environment
- Strong knowledge of SWIFT, international payments, and reconciliation processes
- Understanding of AML, KYC, and financial crime regulations
- Excellent analytical and problem-solving skills
- Strong leadership and team management experience
- Ability to work under pressure and manage multiple priorities
- High attention to detail and strong organisational skills
- Excellent communication skills, with the ability to liaise across international teams
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What We Offer
- Competitive salary and expatriate benefits (if applicable)
- Opportunity to work in a dynamic, international banking environment
- Career progression and professional development opportunities
- Collaborative and diverse workplace culture
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