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Job Title
Payments Manager
Location
Asda House
Employment Type
Full time
Contract Type
Permanent
Hours Per Week
37.5
Salary
Competitive salary plus benefits
Category
Business Analysis/Change
Closing Date
11 August 2026
We are seeking a highly skilled and analytical Payments Manager to optimise internal payment methods, processes, and customer journeys. Working closely with Digital, Retail, Finance, Fraud, Technology, and Customer teams, this role will drive payment performance, operational efficiency, and customer experience improvements through data-led insights and continuous optimisation. Partnering with the external-facing Payments Manager, this role focuses on maximising the performance, reliability, and effectiveness of our existing and future payment landscape.
Key Responsibilities
Payments Performance & Optimisation
- Own payment performance across e-commerce ensuring reliable, efficient, and customer-focused payment experiences with an emphasis on continuous improvement, with a particular focus on e-commerce.
- Analyse payment data and KPIs to improve authorisation and acceptance rates, reduce costs, and identify opportunities for optimisation.
- Lead investigations into payment failures, customer drop-offs, exceptions, and operational inefficiencies, implementing root-cause solutions and preventative actions.
- Partner with key stakeholders teams to deliver payment journeys, features, and enhancements aligned to business and customer objectives.
Internal Stakeholder Engagement
- Build strong cross-functional relationships with Digital, Retail, Finance, Fraud, Technology, Compliance, Customer Service, and CX teams to optimise payment processes and customer journeys.
- Collaborate across departments to resolve payment issues, manage incidents, and deliver continuous operational improvements.
- Lead strategic payment initiatives and projects that enhance payment performance, efficiency, and customer experience.
- Influence stakeholders through data-driven insights, recommendations, governance forums, and business cases to support decision-making and alignment.
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Reporting & Insight
- Establish and monitor payment performance metrics across all payment types, using data-driven insights to improve decision-making and optimise performance.
- Develop dashboards covering payment volumes, success rates, declines, fraud etc.
- Analyse payment trends and operational data to identify issues, recommend enhancements, and measure the impact of optimisation initiatives.
Qualifications
- Proven experience (5+ years) in payments, digital optimisation, operational analysis, or similar roles within retail, financial services, or e-commerce environments.
- Strong understanding of payment methods, operational processes, customer journeys, and payment optimisation.
- Analytical and data-driven, with the ability to interpret trends, generate insights, and recommend improvements.
- Strong communication, stakeholder management, and influencing skills, with experience collaborating across Product, CX, Technology, and business teams.
- Proven problem-solving ability, continuous improvement mindset, and capacity to manage multiple priorities in a fast-paced environment.
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This role can be based at Asda House, Leeds or George House, Lutterworth!
Everything you'll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- Company Car allowance of £5,700
- 15% colleague discount in store and online
- Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
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