Payroll Administration Apprentice

We are delighted to offer a Payroll Administration Apprenticeship in our Payroll Department. The Payroll Team work closely with all departments across the Trust. Our apprentice will support the team with the day-to-day admin, processing, inputting and calculation associated with providing an excellent Payroll and Pensions service to our staff.

Key Duties and Responsibilities

The apprentice will be trained and supported to be able to carry out the following tasks in the duration of the apprenticeship contract:

• Support the processing of monthly payroll payments in accordance with regulations.
• Processing of employee related data, including personal details, claim forms, pension updates and contract changes in accordance with the financial and payroll timescales, statutory legislation, NHS regulations, local terms and conditions of service and standing financial instructions and policies relating to the payment and processing of pensions, salaries and wages.
• Processing of payroll-related information to ensure employees are paid on time and accurately.
• Liaise with the HR team and managers in respect of personnel data and processes.
• Support HR and payroll-driven process changes and improvement.
• Input data into the HR and Payroll ESR database.
• Maintain employee records accurately and efficiently (both paper-based and electronic).
• Filing, photocopying, scanning, dealing with the incoming and outgoing post/emails, and other general administrative tasks.
• Answering employee telephone queries and responding to general correspondence in writing or email.
• Undertake any other duties commensurate with the grade and the nature of the post as directed by the payroll team leader.
• To acquire a working knowledge of the NHS Pension Scheme in order to assist the Pensions section of the office with specific duties as required.

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents

• Gather, analyse and process payroll data and information
• Resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• Deal with complaints, following processes and escalating complex situations
• Meet client or customer needs in line with service level agreements
• Provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• Adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• Select appropriate media for communication etc recognising the advantages and risks related to each method
• Escalate concerns relating to deadlines in a timely manner, suggesting solutions
• Use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• Develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• Use computerised payroll software and spreadsheet packages such as MS Excel
• Use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)