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Payroll Administrator Apprentice - Level 3 Business Administration
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Seeking an ambitious, highly organised and hardworking apprentice who has a genuine interest in payroll and business administration. This is primarily a payroll-focused role, supporting the payroll function within the Happie Group, with additional experience across recruitment administration, compliance, credit control and accountancy support.
Wage: £16,640 a year
Training course: Business administrator (level 3)
Hours: Monday- Friday, 9.00am- 5.00pm. You will be paid until 6:00pm to allow you to complete your apprenticeship coursework. 40 hours a week
Start date: Monday 21 September 2026
Duration: 1 year 1 month
Positions available: 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The primary focus of the role will be supporting the payroll function within the Happie Group, with additional responsibilities across recruitment administration, compliance, and credit control.
You will receive full training and develop practical experience in payroll systems, financial administration, and professional client communication.
Payroll responsibilities will include:
- Maintaining a portfolio of client payrolls on a weekly, bi-weekly, and monthly basis
- Processing candidate timesheets and dealing with timesheet queries
- Chasing outstanding timesheets and supporting candidates with online timesheet portals
- Processing AWR changes and placement extensions
- Managing payroll queries from staff, contractors, and clients
- Processing holiday requests and relevant payroll documentation
- Calculating statutory payments and assisting with P45s, P60s, and year-end reports
- Analysing pay summaries and payslips
- Uploading RTI, FPS, and EPS reports to HMRC and pension providers
- Maintaining accurate and confidential payroll records
- Liaising with HMRC, DWP, courts, and other relevant organizations where required
Recruitment administration and compliance will include:
- Sending and chasing outstanding registration documents and references
- Creating and sending PAYE, Umbrella, Ltd, and third-party Ltd contracts
- Creating vendor adjustment forms
- Dealing with MSP audits and providing candidate references
- Managing task schedules and follow-up reports
- Running daily and weekly reports
Credit control and wider business administration will include:
- Checking bank statements for payments due from clients, finance companies, and insurers
- Diarising and chasing outstanding client payments
- Recording and reconciling receipts and payments
- Supporting invoicing and credit control activities
- Maintaining accurate client account files and databases
- Supporting insurance payment processes and checking statements
- Dealing with supplier and client queries by telephone and email
- Building professional relationships with existing clients
- Supporting enquiries relating to potential new business
The successful apprentice will be expected to:
- Develop a strong understanding of payroll processes and systems
- Work accurately with confidential financial and employee information
- Meet payroll and administrative deadlines
- Communicate professionally with employees, contractors, clients, and external organizations
- Maintain accurate records and databases
- Follow company procedures and payroll requirements
- Take responsibility for completing tasks and following up outstanding information
- Learn new systems and processes quickly
- Work independently while contributing positively to the wider team
- Complete all required apprenticeship training and coursework
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This is a payroll-focused position rather than a general administration role. The successful candidate will have the opportunity to develop a broad range of business skills while building a long-term career in payroll and finance.
Where you'll work
2nd Floor, Jack Dash House
2 Lawn Cl,
London
E14 9YQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIDSON TRAINING UK LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organization in order to: write letters or emails, create proposals, perform financial processes, record and analyze data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organization's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgment. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice from more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organization. Demonstrates the ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organization, representing the organization or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organization, e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organization). Manages resources, e.g., equipment or facilities. Organizes meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g., travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Full training will be given, leading to a recognised Business Administrator Apprenticeship Standard Level 3 qualification
Full on-the-job training will be delivered
Off-the-job training will be supported by our training provider - Davidson Training UK Ltd
You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)
All training will be delivered within the workplace during working hours
Requirements
Essential qualifications
GCSE in:
English (grade 4-9 or A*-C)
Maths (grade 4-9 or A*-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Motivated
Strong computer skills
Strong command of English
Ability to work independently
Excellent time management
Target driven
Seeking out opportunities
Resilience
Other requirements
What other requirements are there for this apprenticeship?
This is a fantastic opportunity for someone who wants to build a career in payroll and finance.
For this role, you will need:
A genuine interest in payroll and working with numbers
Excellent attention to detail and accuracy
A strong work ethic, ambition, and desire to succeed
Good organizational and time-management skills
A confident and professional telephone manner
The ability to communicate effectively with clients, employees, and contractors
The ability to handle confidential information professionally
Good computer skills and the confidence to learn new systems
Brilliant timekeeping
The ability to work independently and as part of a team
A willingness to learn and take training seriously
A positive attitude and good sense of humour - we are a friendly team and work hard to create a positive office culture and environment
Important: This apprenticeship is primarily focused on payroll. While you will gain experience across other areas of the business, candidates should have a genuine interest in developing a career in payroll and working with numbers, systems, and detailed financial information.
About this employer
Based in Central London, with over 20 years of experience, Happie Group is one of the UK’s leading payroll companies offering a range of payroll services.
Our vision is to become a leading international outsourced payroll solutions provider.
https://happiegroup.com/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The successful apprentice will have the opportunity to develop a long-term career within payroll and business administration, with further opportunities to develop their knowledge and responsibilities within the business.
Ask a question
The contact for this apprenticeship is:
DAVIDSON TRAINING UK LIMITED
Gemma Barr
gemmabarr@davidsontraining.com
07399586723
The reference code for this apprenticeship is VAC2000048849.
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