UK Civil Service
Payroll Administrator
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HR Pay Reward Manager
Location: Southampton (3 days onsite)
Contract: Up to 6 months
Inside IR35
You will support the administration of employee payments, produce clear employee communications, resolve complex payroll queries, and ensure compliance with statutory payroll requirements. The role involves explaining complex calculations relating to pay, pensions, tax, National Insurance, statutory payments, holiday pay and National Minimum Wage in a clear and accessible way.
Key Responsibilities
- Support the production and distribution of letters, emails and other communications to approximately 3,000 individuals.
- Develop clear guidance, FAQs, briefing materials and supporting documentation to support pay-related communications.
- Review supporting evidence for statutory payments, including sickness and maternity-related documentation.
- Recalculate entitlements where required and issue revised communications.
- Ensure payments are accurately processed and issued in line with approved calculations and programme timelines.
- Liaise with HMRC, pension providers and other relevant stakeholders as required.
- Maintain accurate records and ensure appropriate handling of payroll information in line with organisational requirements and data protection obligations.
- Identify recurring issues and support continuous improvement of payroll processes.
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Essential Experience
- Experience in payroll administration, payroll remediation or employee payment processing.
- Strong knowledge of National Minimum Wage, Holiday Pay, Statutory Payments, PAYE, National Insurance and workplace pensions.
- Experience handling complex pay-related queries directly with employees or customers.
- Experience producing employee communications, guidance, FAQs or policy documentation.
- Experience working with payroll systems and large volumes of employee data.
- Understanding of HMRC payroll requirements and statutory obligations.
- Excellent written and verbal communication skills.
- Strong analytical and numerical ability, with excellent attention to detail.
- Proven ability to investigate and resolve payroll discrepancies.
- Strong stakeholder management skills, including working with external providers and regulatory bodies.
- Excellent organisational skills and the ability to manage competing priorities.
- Strong Microsoft Office skills, particularly Excel.
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Desirable
- CIPP qualification or equivalent payroll accreditation.
- Previous experience supporting payroll remediation, employment status reviews or regulatory compliance programmes.
- Knowledge of public sector payroll processes and employment legislation.
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