Payroll Adviser

Experienced Payroll Adviser

We are looking for an experienced and detail-focused Payroll Adviser to join our friendly Outsourced Payroll team and take responsibility for delivering accurate, efficient, and reliable payroll service to our clients.

What does this role involve?

As part of the payroll team, you will provide a quality payroll service to clients, supporting the service line to achieve targets and ensuring operational objectives are met.

Teamwork

You will be a positive team player who enjoys working collaboratively and supporting colleagues to achieve their shared goals.

Client experience

As a Payroll Adviser, you will have strong client relationships by providing a friendly, professional, and responsive service. You will support clients with payroll queries, communicate clearly and accurately, and ensure their needs are handled efficiently while maintaining confidentiality and attention to detail.

Skills and experience

We encourage candidates of all backgrounds and capabilities to apply, although it’s essential that your values and experience align with this role’s key responsibilities. To be successful you will:

• Manage your assigned clients, delivering payrolls as required and as per letter of engagement (LoE).
• Actively support and assist the assistant payroll manager to develop team members (processors and trainees) including regularly reviewing their work to ensure that client requirements are actioned.
• Maintain a high standard of client service and compliance within all relevant payroll legislation.
• Ensure payroll managers are kept informed of any and all significant client issues, including complaints and opportunities as they arise.
• Take steps to ensure that all work is completed efficiently, and that administration and records are up to date, in line with agreed procedures.
• Act as the primary day-to-day point of contact for clients for the efficient delivery of your portfolio of payrolls.
• Demonstrate exemplary communication skills, ensuring the flow of relevant information between clients and the bureau.
• Deal with all client queries, proactively fulfil client requirements and expectations, ensuring that relevant queries are escalated, and that action is taken to resolve them in a timely manner.
• Develop a working relationship with clients, identifying significant opportunities for more complex consideration, and assisting in all aspects of the company’s relationship with them to maximise yield and performance.
• Ensure that you keep clients informed of all impactful changes affecting their payroll.
• Be fully conversant with relevant technology and adhere to our standard operating procedures (SOPS), systems, and in-house software.
• Actively supervise the work of the team; you will coach and assist where required to develop your service line’s skills and understanding.
• Take steps to ensure that any areas for improvement and development across all areas (team members, process efficiencies, and systems) are effectively highlighted.
• Work collaboratively and cohesively, supporting the team to ensure that all work is completed on time. You will work as part of the wider team to ensure the overall bureau service delivery is met to the highest of standards.