Payroll Apprentice

Working within a payroll team of 6. Forward-thinking social payroll bureau, giving a variety of client work across various sectors and markets with an international element.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Supporting the payroll team
• Handling employee queries
• Preparing payrolls for clients with a full end-to-end process, including payroll, pension submissions and payments

Where you'll work

1 Chapel Street
Warwick
CV34 4HL

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Payroll administrator (level 3)

What you'll learn

Course contents

• Gather, analyse and process payroll data and information
• Resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• Deal with complaints, following processes and escalating complex situations
• Meet client or customer needs in line with service level agreements
• Provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• Adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• Select appropriate media for communication etc recognising the advantages and risks related to each method
• Escalate concerns relating to deadlines in a timely manner, suggesting solutions
• Use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• Develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• Use computerised payroll software and spreadsheet packages such as MS Excel
• Use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)