Payroll Apprentice

Location: Equal Lives, St Vedast House, St Vedast Street, Norwich (NR1 1BT)

Closing Date: 13 days from now (Monday 19 October 2026 at 11:59pm)

Posted on: 5 October 2026

Summary

Start your career in Payroll! Equal Lives, a charity supporting disabled people and people with long-term health conditions to live independently, is looking for a Payroll Apprentice (Level 3). Gain hands-on experience in payroll, develop your skills and work towards a recognised qualification with Academy Training Ltd. Apply now!

Wage: £20,000 a year

Training Course: Payroll administrator (level 3)

Hours: Monday - Friday, 08:30 - 16:30. 37 hours 30 minutes a week

Start Date: Monday 16 November 2026

Duration: 1 year 7 months

Positions Available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Interpreting timesheets and other records to obtain accurate data for processing payroll, liaising with others as necessary
• Calculating payments and deductions to be made to employees, including basic pay, holiday pay, SSP, SMP, pensions, etc.
• Processing HMRC returns and other employment and payroll-related documents on behalf of customers and calculating payments due
• Distributing payslips and other payroll information to customers and their employees
• Maintaining comprehensive and up to date payroll files, case management logs, lists and other records
• Responding to queries from customers regarding their payroll, with a customer centred approach and in a timely manner
• Processing purchase ledger invoices, charges and other expenses on behalf of customers and calculating payments due
• Processing incoming funds from customers, ensuring accurate allocation
• Processing of bank reconciliations within agreed timescales
• Supporting the Payroll Team Manager with the development and implementation of payroll and finance related policies and procedures to support and develop our financial systems and ensure legal compliance

Where you'll work

St Vedast House
St Vedast Street
Norwich NR1 1BT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

ACADEMY TRAINING LTD

Training Course

Payroll administrator (level 3)

What you'll learn

• Gather, analyse and process payroll data and information
• Resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• Deal with complaints, following processes and escalating complex situations
• Meet client or customer needs in line with service level agreements
• Provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• Adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• Select appropriate media for communication etc recognising the advantages and risks related to each method
• Escalate concerns relating to deadlines in a timely manner, suggesting solutions
• Use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• Develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• Use computerised payroll software and spreadsheet packages such as MS Excel
• Use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)