Payroll Apprenticeship

Serco Payroll Apprentice Opportunity

Here at Serco, we're looking for a Payroll Apprentice to join our MyHR Shared Services team in Solihull, working alongside the Payroll Compliance and Pension team. You'll get structured mentoring, a fully funded Payroll Administration apprenticeship, and real responsibility from the start.

Wage

£15,600 to £24,784.50, depending on your age
National Minimum Wage
Minimum wage rates (opens in new tab)

Training Course

Payroll administrator (level 3)

Hours

• Schedule: 18 months FTC, 37.5 hours per week, Monday – Friday, 09:00 – 17:00.
• 37 hours 30 minutes a week

Start Date

Tuesday 15 September 2026

Duration

1 year 6 months

Positions Available

1

What You'll Do at Work

• Processing payroll transactions accurately and on time, including starters, leavers, contractual changes, absence, overtime, and other pay-related adjustments
• Supporting payroll processing activities across multiple payrolls, ensuring data is entered and validated in line with company procedures and payroll deadlines
• Maintaining and updating employee payroll records, ensuring information remains accurate, secure, and compliant
• Assisting with payroll checks and reconciliations to help ensure employees are paid correctly and on time
• Responding to payroll queries by telephone, email, and ServiceNow, with clarity and professionalism

Where You'll Work

• Home Based
• B91 3QJ

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

MBKB LTD

Training Course

Payroll administrator (level 3)

Course Contents

• Gather, analyse, and process payroll data and information
• Resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• Deal with complaints, following processes and escalating complex situations
• Meet client or customer needs in line with service level agreements
• Provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• Adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees, and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• Select appropriate media for communication etc recognising the advantages and risks related to each method
• Escalate concerns relating to deadlines in a timely manner, suggesting solutions
• Use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email, and letters, communicating and engaging professionally, accurately, and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• Develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• Use computerised payroll software and spreadsheet packages such as MS Excel
• Use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)