PSD Scotland Payroll services are responsible for a total pay bill of in excess £2.8 Billion for ~90,000 Employees and manages the delivery of payroll services to 8 health boards on a shared service basis. There are ~100 staff in PSD Scotland Payroll Services.

The role of the Department is to ensure that, from recruitment to retirement, all employees are paid both timeously and accurately in conjunction with their contracts of employment and Terms and Conditions of Service. The department must also ensure that all boards are compliant with all aspects of Statutory legislation relating to Income Tax, National Insurance, Statutory absence payments (SSP, SMP, etc), NHS Scotland Pension Scheme etc.

Payroll Assistants (Frontline Services) are the first point of contact for staff, managers and external organisations with the Payroll department and will be responsible for the triaging and responding to queries.

The Candidate

We are looking for a candidate who has great customer service experience ideally in a payroll or finance environment. Whilst this is desirable a combination of great customer service experience and a willingness and ability to learn payroll is key to this role. You must have a good understanding of the General Data Protection Act as well as being able to evidence strong team working, communication and organisational skills.

Please see the Person Specification for further details.

Location and Working Pattern:

PSD Scotland Payroll Services has office locations in Edinburgh, Kirkcaldy, Denny and Dumfries. We offer the opportunity for hybrid working.

Work pattern is Monday to Friday, 36 hours per week, with flexitime available.

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.

Inclusion

Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSD Scotland has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such aim to guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on.

Further Information

For an informal discussion on the post, please contact Maggie Inglis, Payroll Team Manager (Frontline Services) at

Closing date for completed applications is 27/09/2026.

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies however, where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance.