Blair West
Payroll Manager
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Blair West are supporting Cintra HR & Payroll Services to find a Payroll Manager
This is a senior role responsible for leading and supporting the management of a team of payroll administrators, delivering accurate processing of payrolls to schedule and providing a consistent, customer-focused service to clients. This role requires strong leadership, excellent organisational skills and a genuine passion for putting the client first.
The opportunity
- Educate, mentor and train your team members.
- Manage team workload and payroll allocation, ensuring the smooth running of the team.
- Ensure adoption of new tools and support the introduction of processes to improve efficiency.
- Instil team spirit and ensure workload is managed by the whole team.
- Report the business dynamics of your team, including team cost, team revenues and team cost of production per payslip.
- Drive profitability and increase incremental revenue.
- Ensure controls of payroll processes are regularly reviewed and up to date, including day to day management of the operational database.
- Monitor daily operations and preparation reports as required, including agreed KPIs, resource utilisation and additional revenue.
- Liaise with clients, holding meetings as necessary and building rapport.
- Increase and maintain customer satisfaction, targeting an NPS of 30+.
- Work with Migration and Implementation, defining the customer journey and handover agreement.
- Ensure departmental compliance with statutory and pension scheme requirements.
- Conduct performance appraisals, creating development plans for each team member and regular reviews against objectives.
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You’ll be the ideal candidate for this position if you have
- Experience in training, managing and mentoring colleagues.
- Over 5 years’ payroll experience.
- Previous management experience in a payroll bureau environment is desirable but not essential.
- Aptitude to learn a new payroll system and adapt to new tools.
- Excellent understanding of HMRC legislation and statutory payments.
- Excellent knowledge of pension and AE rules.
- Advanced knowledge of payroll systems and court orders.
- A highly resilient mindset and able to remain calm in a fast-paced environment.
- Strong planning and organisational skills, with the ability to work autonomously.
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The benefits included with this opportunity
- A clear route for career progression, with a strong track record of developing people from within.
- Modern, in-house developed technology that allows the business to move quickly.
- Company benefits package including private healthcare, electric vehicle scheme and enhanced family leave.
Our commitment
Blair West is an equal-opportunity employer. We embrace diversity and inclusion at every stage of the recruitment process. We are committed to fairness, equality, and ongoing diversity training for our team to give our candidates and clients a feeling of belonging during their experience with us. If you require reasonable adjustments at any stage during their experience with us, please speak to their consultant.
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