Qualifications

The ideal candidate will possess a strong background in UK payroll operations, complemented by excellent customer service and leadership skills. Essential qualifications include a minimum of five years’ payroll experience with a comprehensive understanding of UK payroll legislation. Prior experience managing or leading payroll processing teams in both in-house and outsourced environments is highly desirable. Advanced proficiency in Excel and familiarity with payroll systems and IT platforms are required. Knowledge of Time & Attendance (T&A) processes and GDPR/data privacy regulations will be advantageous. A professional qualification such as CIPP or equivalent experience is preferred. The candidate should demonstrate exceptional communication, organizational, and problem-solving abilities, with the confidence to manage multiple stakeholders and complex payroll issues effectively.

Responsibilities

• Lead, support, and develop the Payroll Service Team to foster a motivated, engaged, and high-performing environment.
• Oversee the management and allocation of payroll queries, ensuring timely responses and resolutions within established SLAs.
• Serve as a key escalation point for complex or sensitive payroll issues, providing expert guidance and resolution.
• Monitor service performance metrics, working closely with senior payroll leadership to maintain and improve SLAs and overall service quality.
• Analyze recurring issues and trends, collaborating with the wider payroll team to identify root causes and implement effective solutions that enhance the employee experience.
• Maintain and contribute to payroll processes and controls, ensuring compliance with relevant legislation and company policies.
• Build and maintain strong relationships with internal stakeholders across P&C, Finance, Risk & Audit, and senior management, as well as with external payroll partners such as SD Worx, to ensure seamless service delivery.
• Support the training, coaching, and development of team members through regular one-on-one meetings, performance reviews, and development plans.
• Participate in succession planning initiatives and contribute to the continuous improvement of payroll services, leveraging feedback and industry best practices.

Benefits

ISS Facility Services UK offers a competitive benefits package designed to support our employees’ well-being and professional growth. Employees enjoy a comprehensive health and dental insurance plan, pension scheme contributions, and generous holiday entitlement. We promote a healthy work-life balance through flexible working arrangements and encourage continuous learning and development opportunities. Our inclusive and collaborative work environment fosters a culture of recognition and reward, ensuring our team members feel valued and motivated. Additionally, employees have access to various wellbeing programs, employee assistance services, and career advancement pathways to support their personal and professional aspirations.

Equal Opportunity

ISS Facility Services UK is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued, respected, and provided with equal opportunities to succeed. We do not discriminate based on race, gender, age, religion, disability, sexual orientation, or any other protected characteristic. Our commitment to diversity and inclusion is integral to our success, and we actively promote an environment where everyone can thrive and contribute to our shared goals.