Zalaris
Payroll Service Delivery Manager in the UK and Ireland, optional in Franc
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Role Summary
Are you passionate about delivering exceptional payroll and HR services while building strong relationships with customers?
We are looking for a Service Delivery Manager to join our UK and Ireland Service Delivery team. In this role, you will act as a trusted advisor and primary point of contact for our customers, ensuring high-quality payroll service delivery, operational excellence, and customer satisfaction. Depending on business needs and your experience, there may also be an opportunity to take responsibility for customers in the French region.
Zalaris is a leading provider of Human Capital Management (HCM) solutions and payroll services in Europe, helping organisations transform HR and payroll through innovative technology, deep domain expertise, and high-quality service delivery.
Your Responsibilities
- Act as the primary point of contact for UK and Irish customer stakeholders, ensuring excellent customer service and high-quality service delivery.
- Coordinate payroll service delivery and collaborate with payroll specialists across our local, nearshore, and offshore delivery centres.
- Develop a solid understanding of customers' payroll processes and business needs.
- Ensure compliance with agreed service levels, quality standards, and operational procedures.
- Manage customer service financials and support budget planning activities.
- Support payroll system changes, testing activities, deployments, and continuous service improvements.
- Ensure relevant Zalaris controls, policies, and governance requirements are implemented and followed.
- Maintain efficient and professional communication with both customers and internal stakeholders.
- Support collaboration, knowledge sharing, and engagement across the payroll delivery organisation.
- Participate in local management activities and contribute to service development initiatives and planning.
- French payroll experience and French language skills would be considered a valuable asset due to potential involvement with customers in the French region.
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Your Experience and Skills
- Experience within Payroll, HR Services, Service Delivery, Customer Success, or related environments.
- Knowledge of UK and Irish payroll processes and experience working with modern Payroll and HR technologies, such as SAP HCM, SuccessFactors, Workday, or similar solutions.
- Strong customer service, relationship management, and stakeholder management skills.
- Excellent problem-solving and decision-making abilities.
- Strong organisational, prioritisation, and time management skills.
- Interest in process improvement, modern technologies, and innovative ways of working.
- Fluent English skills.
- French language skills would be considered a strong asset in this role.
- Bachelor's or Master's degree in Finance, Accounting, Business Administration, Human Resources, or a related field.
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What we offer
Financial benefits
- Customer and Employee Referral schemes.
- Occupational sick pay (9 weeks).
- Occupational maternity leave package (12 weeks).
- Life assurance (3x basic salary).
- Employer pension contributions of 5%.
- Bonus scheme with accelerators.
- Private Medical Insurance (with option to add dependents).
- Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications).
- Financial rewards for long service and achievements.
- Free eye tests
- Monthly ZALOTTO! (£100 cash prize draw)
Non-Financial benefits
- Work-life balance and flexibility ethos.
- Strong leadership with an open-door policy.
- Non-hierarchical approach to people management.
- Company social and team bonding events.
- Annual Leave Purchase scheme.
- Additional leave for Long Service (+1d holiday from start of 5th year of service).
- Sabbatical
- Corporate branded merchandise.
- Employee recognition programme.
- Zalaris mentorship programme
- Mental health support.
- Employee Assistance Programme (“Zealth”).
- Paid time off for community volunteering ("The Good Zeed").
- Retirement (financial) information pack (from our pension provider, 6 months prior to retirement)
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