Who we are 🌍

We’re IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision to create a more rewarding world of travel and experiences.

Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services.

Our Holidays division including British Airways Holidays and Iberia Vacaciones, brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences.

We’re on an exciting journey of growth and transformation – we’re going places.

The opportunity ✨

We’re looking for an experienced Payroll Specialist to take ownership of our end-to-end payroll delivery, ensuring our colleagues receive an accurate, timely and dependable payroll experience.

Sitting within our People & Communications team, you’ll be responsible for making sure payroll runs smoothly and compliantly, from our regular payroll cycles through to statutory, quarterly and year-end activities. You’ll combine strong technical payroll knowledge with great attention to detail, using your judgement to resolve issues, manage risk and maintain robust controls.

You’ll also play an important role in how we evolve our payroll service. Working closely with our Workday experts, People and Finance teams, you’ll identify opportunities to improve processes, make better use of our systems and reduce unnecessary manual activity - while maintaining the accuracy and control that great payroll depends on.

Alongside your hands-on payroll responsibilities, you’ll supervise the payroll team, providing day-to-day direction, sharing your expertise and helping create clear and effective ways of working.

What you’ll be doing 🚀

• Own the end-to-end delivery of payroll, ensuring it is accurate, compliant and delivered on time.
• Lead regular payroll cycles alongside quarterly, annual and year-end payroll activities, ensuring statutory requirements and internal controls are met.
• Supervise the payroll team, setting clear priorities and providing day-to-day guidance to ensure work is delivered accurately and efficiently.
• Maintain robust payroll controls, reporting and audit requirements, identifying and managing risks and escalating significant issues where appropriate.
• Investigate payroll queries and issues, identifying root causes and taking practical action to resolve them.
• Apply your knowledge of UK payroll legislation and statutory requirements to ensure our payroll processes remain compliant and up to date.
• Work closely with Workday experts to translate payroll requirements into effective system and process solutions.
• Partner with People & Communications and Finance colleagues to deliver a joined-up and dependable payroll service.
• Identify recurring issues and opportunities to simplify processes, strengthen controls and reduce unnecessary manual activity.
• Produce accurate payroll reporting and provide clear information and insight to relevant stakeholders.
• Build capability within the payroll team through day-to-day coaching, guidance and knowledge-sharing.
• Work with auditors, payroll providers and other third parties where required to support payroll delivery and compliance.