Ultimate Performance
Payroll Supervisor
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Who We Are
At Ultimate Performance, excellence is the standard not the exception. We are a luxury, globally expanding personal training and fitness brand, operating across major international markets. We deliver highly personalised, results-driven training experiences supported by world-class expertise, precision, and discretion. Behind every exceptional client experience is a business that operates with absolute accuracy and control. Payroll is fundamental to that standard.
The Role
We are looking for an experienced Payroll Supervisor to take ownership of payroll operations across a growing, multi-entity international business. This is a senior, hands-on role reporting into the Global Payroll Manager, responsible for ensuring accurate, timely, and controlled payroll delivery across multiple regions. You will lead day-to-day payroll operations, oversee systems and processes, and manage a small team, while driving continuous improvement as the business scales.
This role is suited to someone who thrives in high-performance environments and takes pride in precision, accountability, and operational excellence.
What You’ll Do
Payroll Ownership & Delivery
- Oversee end-to-end payroll operations across UK and international entities
- Ensure all payrolls are processed accurately, on time, and in line with internal controls and local compliance requirements
- Act as the escalation point for payroll issues, resolving complex queries efficiently
Systems & Process Management
- Take ownership of payroll systems (including ADP and internal platforms), ensuring effective use and issue resolution
- Identify risks early and implement corrective actions
- Improve system utilisation to increase automation and reduce manual intervention
Payroll Cycles & Communication
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- Lead payroll cycle communications with Regional and Gym Managers
- Clearly communicate payroll discrepancies, including overpayments and underpayments, with appropriate resolution plans
- Maintain strong, consistent communication standards across all stakeholders
Review & Governance
- Review payroll outputs across all entities to ensure accuracy and consistency
- Support the Payroll Manager with Support Office payroll where required, maintaining strict confidentiality
Continuous Improvement
- Identify and implement process improvements to increase efficiency and reduce risk
- Streamline payment processes and reduce dependency on manual approvals
- Improve payroll handling for international leavers, including the US
- Ensure promotions and pay changes are processed accurately and on time
Team Leadership
- Manage and develop the payroll team, ensuring clear ownership and accountability
- Provide training and upskilling in Excel, Power BI, and payroll processes
- Build a robust knowledge-sharing environment to reduce single points of failure
Stakeholder Management
- Partner with Finance, HR, and operational teams across all regions
- Improve payroll understanding across the wider business through clear guidance and communication
- Act as a trusted point of contact for payroll-related matters
Additional Information
- Location: Manchester City Centre
- Working pattern: 37.5hr a week Mon-Fri, 3 days office 2 days home after training
- Salary: £34k-£36k per annum.
What We’re Looking For
- Proven experience in a Payroll Supervisor or Senior Payroll role
- Experience managing payroll across multiple entities or jurisdictions (highly desirable)
- Strong working knowledge of payroll systems (ADP experience advantageous)
- Advanced Excel skills; experience with Power BI or similar tools is beneficial
- Strong attention to detail with a high level of accuracy and accountability
- Confident communicator, able to manage stakeholders at all levels
- Experience managing or mentoring a team
- A proactive mindset with a focus on continuous improvement
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What we value
At UP, we believe in high standards and personal accountability. We look for people who embody our values:
- Results-Driven: You focus on outcomes that genuinely move the needle
- Own It: You take full ownership, wins, failures, & everything in between.
- Passion for Progress: You’re driven by growth, not just the finish line.
- Supportive & Personalised: You adapt your approach because no two people (or challenges) are the same
What You’ll Get
Here’s what you can expect when you join the UP team:
- 25 days holiday, plus bank holidays
- Pension scheme: salary sacrifice with employer contributions
- Simply Health policy: claim back costs for dental, optical, physio, massage & more
- Exclusive UP discounts, including 40% off our supplements, books, and partner offers
- Personal Training discounts: up to 50% off our world-class transformation programme (up to 36 sessions a year) for you and a loved one
- Salary sacrifice benefits: Cycle to Work, Tech, and Home schemes
- Employee Assistance Programme: free 24/7 mental health, counselling, and financial advice
- Hybrid working: two days per week working from home
We’d love to hear from you. Apply now!
All job applicants are required to have a valid right to work. Your data will be stored by Ultimate Performance and will be used by our HR and recruitment teams for the purpose of managing your application.
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