Delt Shared Services Ltd
Payroll Team Lead
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Payroll Team Leader (Fixed Term Contract)
Location: South West Hybrid - Devon, Somerset, Cornwall
Salary: £35,000 – £36,500 p.a.
Contract Type: Fixed Term Contract, Full-time (37 hours per week)
Duration: Circa 10 months until July 2027, with some flexibility required depending on business needs
About the Role
We’re looking for an experienced Payroll Team Leader to take responsibility for the delivery of a high-quality, complex payroll service. Supporting circa 8,500 employees across NHS, Teachers, Local Government, and third sector organisations, this role sits at the heart of our Payroll Bureau, ensuring our customers receive a reliable, accurate, and compliant service every time.
As Team Leader, you will lead, motivate, and develop a team of Payroll professionals to provide an exceptional service that meets both internal and external customer expectations. You’ll also play a key role in driving efficiencies, maintaining compliance, and building strong, collaborative relationships with stakeholders.
What You’ll Be Doing
- Leading and motivating a Payroll Delivery Team to provide accurate and timely payroll services.
- Ensuring compliance with all relevant legislation, regulations, policies, and conditions of service.
- Managing reconciliation processes and all periodic payroll and pension returns, meeting mandatory deadlines.
- Providing professional advice and guidance on complex payroll and legislative queries.
- Driving efficiencies through process improvement, technology use, and training across the team.
- Supporting policy development and sharing payroll expertise with colleagues and stakeholders.
- Fostering a culture of customer service excellence, building strong and trusted relationships.
- Overseeing team performance management, resource planning, and issue escalation.
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What We’re Looking For
- A recognised payroll qualification (e.g. Diploma in Payroll Management) or equivalent senior-level payroll experience.
- Excellent knowledge of pay-related legislation, pension schemes, and terms and conditions of service.
- Experience managing high-volume, technology-enabled payroll processes and reconciliations.
- Strong leadership skills with a proven ability to motivate and develop a team.
- Experience in managing customer relationships, including service reporting and issue resolution.
- Commitment to continuous professional development and staying current with payroll regulations and best practice.
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Most of this role can be completed remotely, so we are open to location, provided you are based within the South West. Please note, there may be occasional requirements to attend one of our office locations in Weston-Super-Mare, Exeter, or Plymouth.
Why Join Us?
At Delt, people matter - both our team and the communities we serve. You’ll be part of a purpose-driven organisation, where your work makes a visible difference. In return, we offer a supportive culture, flexible hybrid working, and opportunities to grow your skills in a dynamic environment where ideas are welcomed, and impact is recognised.
Benefits include:
- Generous holiday allowance of 25 days plus bank holidays (pro rata for part time)
- Up to 12 flex leave days a year
- Matched contribution pension scheme up to 10% of salary
- Life assurance scheme
- Opportunities to buy and sell leave
- Employee shopping savings portal
- Opportunities for training to be funded by Delt
- EV salary sacrifice
- Employee assistance programme supporting mental and physical wellbeing
If you want to know about the total package we offer, please see our future employee page here https://deltservices.com/careers/
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