Sapphire
Payroll Technician
Stockport
Posted 1 day ago
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The Person:
- At least 1 year’s experience in payroll
- Umbrella industry experience ideal – but not necessary
- Ability to communicate with clients and strive to provide excellent service
- Must possess outstanding communication skills with good organisational skills and a keen eye for detail
- Ideally part or fully CIPP qualified in Payroll Technician certificate
- Strong team ethic, hard working, enthusiastic attitude with a willingness to learn and grow
- Desire to help the company grow
Why Sapphire?
- Employee-owned company – profit share bonuses available
- Qualifications fully paid for
- Minimum 34 days holiday (rising with service up to 37 days) including birthday off
- Monthly team get togethers
- Company incentive targets
- Annual incentive trips (previously Las Vegas, Barcelona, New York and more)
- Brand New office with games room, bar and flexible working space
- Fresh fruit daily
- Employee Healthcare membership
- Competitive maternity/paternity policy
Role purpose and characteristics:
- Needs to be willing to go above and beyond, working in adherence to the Sapphire service level agreements at all times
- Positive attitude
- Dealing with incoming enquiries in a knowledgeable, courteous, professional and efficient manner
- Ensuring that every decision you make puts our employees and customers at the centre of your thought process
- Assisting with various projects and tasks and be prepared to take on additional responsibilities in our rapidly expanding organisation
- Desire to help drive and improve the team
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Customer care:
- A genuinely proactive approach to delivering outstanding customer care by dealing with any enquiries in a knowledgeable, courteous, professional and efficient manner
- Enthusiastic, with an ability to quickly build a warm relationship with new and prospective employees and clients by telephone
Payroll processing:
- Ensuring all payments are processed accurately and on time
- Processing payroll as per each client’s/agency partner’s requirements
- Managing a portfolio of clients and ensuring checklist is completed each payroll cycle
- Assessment of the correct PAYE and National Insurance being levied on each pay slip
- Reconciling payments on a weekly basis, working closely with the Finance team
- Complex payroll technical queries to resolve
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Deadlines:
- Deadline driven – ability to meet daily deadlines
- Ability to work under pressure with accuracy is a key requirement
- Clear communication with Manager/team if deadlines will not be met
Client relationship:
- Build rapport with clients to understand and plan, obtain key deadlines and provision of invoices in the correct format
- Liaise with clients regarding employee assignments, timesheets and any other queries that may arise
- Any issues or problems are brought to the attention of your line manager as soon as they arise for quick and effective resolution
Other:
- Constantly learn and keep up to date with industry specific legislation with a keen eye on compliance
- A truly exceptional customer focused attitude and commitment to ‘getting everyone paid accurately and on time’ before the end of each day
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Skills
Payroll Processing
Customer Service
PAYE
National Insurance
Client Relationship Management
Communication Skills
Organizational Skills
Attention To Detail
Reconciliation
Compliance
Time Management
Problem Solving