Fourth
Payroll Trainee/Specialist
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Our Story
In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Interested in joining our smart, fun, and talented team?
Position Overview
The role of a Payroll Trainee/Specialist supports the wider Payroll Bureau by delivering comprehensive payrolls to Fourth customers. Working as part of a team, weekly and monthly payrolls will be processed accurately and on time. To be the first point of contact for payroll queries. This role provides a great career development opportunity for someone who would like to develop to become a Payroll Specialist or to move internally within our Fourth departments.
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Primary Responsibilities
- Administer all payrolls within a set portfolio of customers, ensuring all employees are paid accurately, on time to achieve Bureau targets with the support of Payroll Trainers and the wider Bureau
- Build and maintain strong customer relationships and provide customer service according to the Bureau service definition and Service Level Agreement
- Ensure all data is received from the customer on time and all output is delivered to the customer in line with metrics and targets
- Complete all aspects of payroll reconciliation including:
- Ensure all payrolls balance at all times
- Respond to customer telephone or email queries and take appropriate action
- Highlight and escalate/respond to any issue which may affect the smooth running of customer payrolls
- Ensure the customer payroll procedures manual is kept up to date with current processes
- Send annual timetable communication regarding Easter, Christmas and start of year pay dates
- Communicate quarterly surveys to customers
Preferred Experience and/or Qualifications
- Strong verbal and written communication
- 2 years in an office environment
- Educated to GCSE Level including Math’s and English
Benefits
- 🏖 Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!
- ⌚️ Flexible working! Use our flexible working hours and hybrid working environments to manage it.
- 🧘♀️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.
- 💻 Laptop and equipment.
- 🏥 Healthcare expense claim tools!
- 📔 Like in life, at work we also want you to grow with certifications.
- 🎉 Annual meet ups!
- 👥 Enhanced parenting scheme!
- 🚲 Cycle to work scheme and season ticket loan provided.
- 🏦 Pension and life insurance? Several, for you to choose what looks convenient.
- 💷 On demand pay tools for you to be able to access salary even before the end of the month!
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All personal data provided by you in your application will be processed by Fourth LTD solely for our recruitment purposes. More information on Fourth LTD's privacy policy for job candidates is available here and by applying you confirm that you have read it.
Fourth is an Equal Opportunity Employer
All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.
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