Guidant Global
Pension Administrator
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Pensions Administrator
Our Company is currently looking to recruit a Pensions Administrator to join our team on a permanent basis. If you have experience in pensions administration and thrive on tasks that require keen attention to detail, this could be the perfect role for you. Occasionally, you may be asked to start at 8am or finish at 6pm. Join us and be a part of a dynamic team where your skills and dedication will truly make a difference!
Working hours: Monday to Friday, 40 hours per week.
Fully remote working
Job Description:
What you’ll be doing:
- Working towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements.
- Processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports.
- Answering member queries, including via inbound calls, addressing their inquiries with accurate information, resolving issues to ensure satisfaction, and maintaining detailed records of interactions.
- Adhering to Quality Management Systems and complying with regulations and policies from our company and relevant regulatory bodies.
- Taking ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
- Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department.
- Working within set key performance indicators and quality standards.
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What we’re looking for (ALL ESSENTIAL):
- Pension administration experience, particularly with DB pension schemes.
- Proven experience in managing and handling inbound customer calls effectively.
- Experience with calculations, payments and authorising work.
- Excellent numeracy and data inputting skills.
- Computer literate with experience using IT systems (Word, Outlook, Teams).
- Excellent accuracy, attention to detail and quality management skills.
- Strong communication skills, including written communication skills in a variety of communication channels.
- Ability to work under pressure and towards tight deadlines.
- Strong team working ethic and ability to coach and guide other employee
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About Our Company
Our Company is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
What’s in it for you:
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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