Meraki Talent
Pension Remediation Analyst - England
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Analysts - Financial Services Review Programme
Meraki Talent are seeking detail-oriented Analysts to join a financial services review programme. This role involves reviewing customer and policy documentation, extracting key information, and applying defined methodologies to support customer outcome assessments.
The successful candidate will work within a structured, quality-controlled environment, ensuring all cases are completed accurately, consistently, and within agreed service levels. You will receive ongoing coaching and support as you progress through a structured competency framework.
Length: 12 months+
Remote
Key Responsibilities
- Review customer, policy and transactional records in line with approved processes, guidance and review methodologies.
- Identify and extract key information, including dates, classifications, payment details and other relevant case data.
- Establish processes and workflows.
- Record findings accurately within designated systems, trackers and review templates.
- Complete assigned caseloads within agreed productivity targets while maintaining high-quality standards.
- Respond to quality assurance feedback and complete any required rework within agreed timescales.
- Demonstrate continuous improvement through the application of feedback and coaching.
- Maintain accurate case notes and a clear audit trail to support findings and decisions.
- Participate in team meetings, training sessions, coaching activities and knowledge-sharing forums.
- Contribute to process improvements by identifying trends, common errors and opportunities to enhance guidance.
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Skills & Experience
Essential
- Experience in an analyst, operations, case review, remediation, complaints handling, financial services or other evidence-based processing environment.
- Past experience in a target-driven contracting environment.
- Strong ability to review detailed records and convert information into accurate, structured outputs.
- Understanding of quality assurance, documented procedures and audit requirements.
- Ability to learn new processes, products and systems quickly and apply them consistently.
- Competent user of Microsoft Excel, Microsoft Teams and other standard Microsoft Office applications.
- Excellent attention to detail and commitment to accuracy.
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Core Competencies
- Accuracy and attention to detail: Carefully reviews information, identifies inconsistencies and records findings correctly.
- Analytical judgement: Interprets evidence and recognises when escalation is required.
- Organisation: Manages an assigned caseload, prioritises effectively and meets agreed deadlines.
- Learning agility: Responds positively to coaching, adapts to updated guidance and applies feedback quickly.
- Communication: Explains questions and findings clearly, both verbally and in writing.
- Collaboration: Works constructively with Analysts, Quality Control colleagues, the Team Lead and wider project stakeholders.
- Resilience: Maintains focus and quality while working through detailed, repetitive or complex material.
- Integrity: Handles sensitive customer information responsibly and follows required controls.
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