The Pensions Administration Apprentice

The Pensions Administration Apprentice will be providing pension administration services to clients in line with established procedures and control frameworks, while undertaking a structured learning programme in a friendly and supportive environment.

What you’ll be doing:

• Calculating benefits for members; i.e. leavers, retirements, transfers, deaths
• Maintaining membership records on the administration system
• Dealing with general and technical queries from members, the employer, and the trustees by telephone, email, and letter
• Supporting in the processing of team workloads, through responding to enquiries, calculating and settling member benefit entitlements, creating and maintaining scheme records, and liaising with third parties
• Managing workloads to ensure that agreed service standards or targets are met, escalating any concerns
• Answering inbound telephone and email enquiries, ensuring that appropriate verification checks are undertaken
• Collating periodical client information/reports
• Contributing to scheme event activities or projects
• Developing technical competency by attending technical briefings, understanding benefits structures, and using formal scheme documentation