ACCA Careers
Pensions Administration Team Leader
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The role
You'll be responsible for leading the day-to-day delivery of high-quality administration services across SSE’s final salary pension schemes, while supporting defined contribution arrangements and related member services. You'll provide technical pensions expertise, team leadership and operational control to ensure benefits are administered accurately, efficiently and in line with scheme rules, Trustee requirements and legislative obligations.
You will
- Lead the delivery of core pensions administration for SSE’s final salary schemes, ensuring accurate member records, benefit calculations, payments and member communications.
- Manage the administration team’s workload and development, ensuring work is prioritised, service standards are met and colleagues are supported to build capability.
- Operate effective operational, financial and data controls, including account reconciliations, trustee bank account processes, data security and compliance with data protection requirements.
- Act as a technical escalation point for complex member cases, complaints, discretionary decisions and queries from HR, payroll, advisers, auditors and other stakeholders.
- Identify and implement process improvements, system enhancements and changes required to maintain compliance with legislation, regulation, Trustee expectations and business needs.
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You have
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Your very own career expert that helps elevate your application to the next level.
- Strong technical knowledge of UK occupational pension schemes, including final salary administration, benefit calculations, scheme rules, HMRC requirements and pensions legislation.
- Experience of leading, coaching or supervising others, with the ability to manage workloads, set priorities and support colleague development.
- High standards of accuracy, judgement and control when dealing with member records, financial transactions, confidential data and complex casework.
- Clear and confident communication skills, with the ability to explain complex pension matters to members, Trustees, advisers, auditors, HR, payroll and other stakeholders.
- A proactive, customer-focused approach, with the confidence to identify improvements, resolve issues and adapt to changing legislative, regulatory and business requirements.
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