Royal Mail
Pensions Adminstrator
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Job reference 342550
Pensions Administrator
Salary: from £25,758 to £32,000 (subject to experience and relevant qualifications)
Benefits:
- 25 days’ annual leave plus bank holidays
- Company pension scheme with highly competitive employer contribution rates
Contract: Full time, Permanent
Location: Royal Mail, Pond Street, Sheffield S98 6HR - hybrid working with 4 days in the office.
Looking for a role with purpose? Join our award-winning Pensions Service Centre.
Looking for a career where accuracy, problem-solving, and great customer service genuinely matter? Join our Pensions Service Centre in Sheffield as a Pensions Administrator and play an important role in delivering a high-quality service to members of the Royal Mail Pension Plan.
You’ll combine pensions administration with customer service, using your numerical and analytical skills to calculate and process benefits, resolve queries, and make sure members receive clear, accurate information. Just as importantly, you’ll have the opportunity to broaden your experience across the Pensions Service Centre and build a specialist career in pensions.
Ready to build your pensions career?
If you’re motivated by getting things right, helping customers, and developing specialist expertise, we’d love to hear from you. Apply today and take the next step in your career with Royal Mail HR Services, Pensions.
About The Role
- Calculate and process pension benefits accurately in line with pension scheme rules and overriding legislation.
- Answer member queries (via our Helpline) explain pension entitlements clearly and professionally.
- Deliver work to agreed service, quality, and regulatory standards.
- Work collaboratively across service areas and support changing business needs.
- Spot opportunities to improve how we work and contribute to continuous improvement.
- Build your technical knowledge and take ownership of your development.
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About You
What we're looking for
You don’t have to come from a traditional pensions background. We’re looking for people who are customer-focused, organised, numerate, and curious, with the confidence to learn and solve problems.
- Strong maths, numeracy, and analytical skills.
- Advanced experience in Excel.
- Excellent written and verbal communication.
- A professional approach to customer service.
- Strong organisation and the ability to work to demanding deadlines.
- Good problem-solving skills and attention to detail.
- Confidence using Microsoft Word, PowerPoint, and Outlook.
- A flexible, collaborative mindset and willingness to learn.
Why Pensions?
- Build specialist knowledge in a profession with long-term development opportunities.
- Receive support to study towards professional qualifications at different levels.
- Learn from experienced pensions professionals and colleagues across the Service Centre.
- Develop a broad understanding of pensions administration by working across different service areas.
- Use your skills to support members with decisions that matter to them.
- Be part of a team that values quality, collaboration, and continuous improvement.
Extra Benefits
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave, and shared parental leave.
- Supportive and generous company sick pay.
- Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*.
- Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*.
- Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays, and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
- Available only to permanent employees.
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Next Steps
The next stage of the selection process will be a face-to-face or virtual interview consisting of competency-based and role-specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills, we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values, please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Sunday 27th September 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
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