Deloitte
Pensions Assistant Manager - Technical, Payroll and Pension Services, 6 Month Secondment/FTC
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Job Description
About the Role
Are you looking for the next exciting career opportunity? Do you have a passion for delivering a high quality service and an exceptional customer experience? Do you want to work in a supportive team where you are valued for the diversity that you bring and your ideas are encouraged? If so, this could be the role for you. HR Services are looking for a Pensions Technical Advisor to join the Payroll and Pensions Service Team. The primary function of the role is to provide professional assistance and support on all pension matters. The team works closely with a wide range SME colleagues from the internal HR community to deliver a co-ordinated service to the business.
About the Company
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Key Responsibilities
- Providing day to day Pension support to employees, people leaders and partners across Deloitte UK on Processing of Death in Service cases, from arranging with the claim to information gathering, liaising with the Trustee regarding the Secretary’s Recommendation to payment being made and the FOD sent
- Ensuring the monthly statutory opt out process is completed on time, this includes making changes in SAP to ensure records are up to date and no further pension contribution deductions are made
- Completing new Pension Knowledge Articles for the benefit of employees to answer common queries. Also reviewing and maintaining existing pension KA’s to ensure they remain accurate and up to date
- Ensure the pension team records are maintained, reports run and that the activities assigned to team members are completed in a timely manner to ensure standards are met for internal and external compliance obligations
- Assisting the Finance Team with their pension related queries to reconcile any discrepancies they have – attending regular Teams meetings and answering email queries
- Attend weekly Partner Services meetings to ensure the requirement of Life Cover for partners is managed
- Attend meetings with Firm’s Tax if they have pension related queries
- Manage and maintain the new File Exchange Sites which replaced Sharefile, to ensure confidential information is shared securely and safely
- Ensure the weekly HR Data errors reports are extracted and sent to the relevant HR team to deal
- Along with the equity partner processes noted above, review and update existing SOPS to ensure accuracy and relevance if any changes are made.
- Monthly processing of the IOM pension contributions via the Aviva portal ensuring contributions are both accurate and sent on time. This includes adding new members onto the system and checking of employee payslips to ensure contribution amounts are accurate and reflected correctly in the payments made
- Offshore Private Pensions – ensuring compliance on the administration of these schemes in line with the pension regulators external requirements.
- Processing of the monthly reclaim to Standard Life to ensure any contributions to be refunded are made
- Maintaining any changes as required on the Pensions intranet- including any changes in practice so employees can be confident that the information is both up to date and relevant
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Key Skills and Experience
- Demonstrated expertise in managing a high volume of cases, ensuring timely resolution while mitigating risk and considering both legal and commercial implications, escalating when appropriate to the management team or HR SME colleague.
- Maintain a professional and positive attitude, with exceptional communication and interpersonal skills.
- Effectively influencing and persuading others and articulating thoughts and ideas in a composed manner to instil confidence in others.
- Actively identify opportunities to streamline processes and enhance efficiency, participate in efforts to support and embed change across HR Services and the wider HR function as well as engaging with continuous service improvements.
- Demonstrate commercial awareness & risk management which includes an understanding of the current environment within which we operate and an ability to adapt recommendations or advice as appropriate.
- Demonstrate a methodical, analytical and clear approach to problems using appropriate tools and technologies to help identify key trends.
- A strong advocate for data integrity and compliance, ensuring accurate and timely record-keeping of all employee relations matters within the case management tool (Service Now).
Other skills include:
- A confident delivery of verbal and written communications with excellent attention to detail.
- An ability to develop effective relationships with key stakeholders.
- Ability to influence through personal credibility.
- Adaptable to change and ways of working.
- Software skills: Excellent knowledge of Microsoft Office (particularly Excel and PowerPoint) and specific HR applications – of these, SAP and ServiceNow are preferable.
- Industry knowledge: An experienced Pension professional that has come from either a professional services environment or alternatively a fast paced demanding Pension Role.
About the Business
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Central business services
We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
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Connect with your colleagues
"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." - Deloitte Employee
Our hybrid working policy
You’ll be based in one of our UK offices with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Basic Information
- Location: Birmingham, Bristol, Cardiff, Manchester, Milton Keynes, Reading
- Business Line: Enabling Functions
- Job Type: Permanent / FTC
- Date published: 01-Oct-2026
- Req #: 24998
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