Harrow Council
Pensions Officer
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Overview
The London Borough of Harrow is seeking a dedicated and detail-oriented Pensions Officer to join its Resources & Innovation Directorate within the HR & OD Division. This is an exciting opportunity to contribute to the effective delivery of pension administration services across the Local Government Pension Scheme (LGPS), while also supporting the National Health Service Pension Scheme (NHSPS) and Teachers’ Pensions Scheme (TPS). Based at Harrow Council Hub, the post holder will act as a key point of contact for scheme members, employers, and associated bodies, delivering a high-quality, customer-focused service that reflects the Council’s commitment to excellence and continuous improvement.
In this varied and rewarding role, you will:
- Manage and process a wide range of pension benefit cases, ensuring accuracy, compliance, and timeliness in all areas of work.
- Apply your knowledge of pension legislation to complex calculations.
- Maintain accurate records.
- Support the administration of pensioner payroll, including the processing of payments, amendments, and annual increases.
- Work collaboratively within the Pensions team.
- Provide guidance to Pensions Assistants.
- Contribute to system improvements.
- Lead on smaller projects when required.
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Your ability to work under pressure, prioritise effectively, and meet performance targets will be essential to success in this post.
About You
The successful candidate will have:
- A sound working knowledge of public sector pension schemes, particularly LGPS, with an understanding of relevant legislation.
- The ability to manage a varied workload and meet tight deadlines within a performance-driven environment.
- Strong numerical and analytical skills, with the ability to produce accurate and complex pension calculations.
- Excellent communication skills, both written and verbal, with the confidence to explain technical information clearly.
- Experience of handling customer enquiries professionally across multiple channels, including telephone, email, and in person.
- A collaborative approach, with the ability to build effective working relationships with colleagues, employers, and external bodies.
- Good working knowledge of ICT systems and MS Office applications, with an interest in supporting system improvements.
- The ability to handle sensitive or complex cases with discretion, professionalism, and sound judgment.
- Experience of pensioner payroll processes or similar financial administration activities.
- A proactive and flexible attitude, with the ability to work independently as well as part of a team, consistently delivering high-quality service.
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For more information, please refer to the Role Profile/ Selection Criteria
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