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Pensions Operation Manager - DC
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Pensions Operations Manager – Defined Contribution
Reading | Hybrid
£60,000 – £75,000 + bonus + enhanced benefits
There are plenty of pensions administration roles where the job is essentially to keep the machine running.
This isn’t one of them.
I’m recruiting an Operations Manager to take a key leadership role within an established Defined Contribution pensions operation in Reading.
The brief is broader than day-to-day delivery. You’ll have responsibility for the performance of the team, but also real scope to improve how the operation works - developing people, raising standards, improving processes and helping shape the service as it evolves. You’ll be joining at a level where your judgement matters. You’ll lead and develop managers and their teams, oversee service quality and more complex member issues, manage operational performance and work closely with senior stakeholders across the business.
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There is also a strong change element to the role. The business wants someone who can look beyond today’s workload, identify where things could work better and then help make those improvements happen.
What they’re looking for:
- Strong Defined Contribution pensions experience
- A solid technical understanding of DC administration
- Proven experience leading and developing people
- Experience running a busy pensions operation or service
- The credibility to challenge, improve and influence
- Someone comfortable balancing quality, people, clients and commercial performance
- Master Trust experience would be useful, but it isn’t essential.
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This could be particularly interesting if you’re already operating as a DC Administration Manager, Senior Administration Manager or Operations Manager and want a role with more ownership than simply managing BAU.
If you know DC pensions inside out and want a role where you can have a genuine impact on how the operation is run, I’d be keen to speak.
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