Pensions Specialist (Hybrid) – Redhill Office

Join us as a Pensions Specialist working from our Redhill office in a hybrid capacity.

In this role, you will:

• Delve deeper into advanced calculations and complex schemes (both defined benefit (DB) and defined contribution (DC))
• Mentor and review work as a senior resource for Pensions Administrators
• Report to the Admin Manager/Team Leader
• Collaborate within a client-focused team with diverse skills

The ideal candidate is a motivated individual who excels at taking accountability, delivering projects independently, and contributing to the bottom-line through client-specific projects.

The Role

Key Responsibilities

You will:

• Support compliance, helping to meet the client’s reporting and compliance requirements.
• Enhance client service excellence, working closely with Client Managers to ensure a world-class experience for members and stakeholders.
• Collaborate with peers to assist in day-to-day client management.
• Bridge the gap, ensuring alignment between data integrity, technical calculations, and multi-functional projects.
• Drive continuous improvement, identifying and implementing end-to-end automation and operational efficiencies to achieve self-sufficiency.
• Contribute to learning, deepening your knowledge of the business, and leading or supporting project scope within and across teams.
• Engage with stakeholders, clarifying and documenting complex technical queries from clients and their advisors.
• Boost operational efficiency, including automation, process standardisation, and cost reduction initiatives.
• Manage client projects—large and small—ensuring BAU (business as usual) workloads are delivered on time, within budget, and with full compliance.
• Maintain technical proficiency, ensuring knowledge of schemes, procedures, and client-specific requirements remains current and accurate.
• Ownership and accountability: deliver work to service-level standards, while acting as a resource for colleague training and development.
• Foster teamwork, collaborating towards shared business goals in a team-driven environment.
• Adhere to the company’s Professional Excellence principles.