About Us

Thanks for stopping by! We're Doctor Care Anywhere (DCA): The UK's largest private provider of telehealth services. The Company works with insurers, healthcare providers, and corporate customers to serve patients with a range of digitally enabled telehealth services on its proprietary platform.

DCA is committed to delivering the best possible patient experience and clinical care through digitally enabled, joined up, evidence-based pathways. DCA's strategic ambition is to be the UK market leader in digitally enabled primary care, helping to meet the health needs of patients and payors in a challenging and fast-changing environment.

Your New Role

At the heart of Doctor Care Anywhere (DCA) is its people. With a people population of circa 650+ they are the key to our success and this role is to support their experience.

Working as part of a small People team, this role will provide HR advice to leaders and colleagues that is not only commercially focused and legally compliant but also supports a positive workplace culture. The role involves coaching, supporting, and guiding line managers on People-related matters.

This role will lead on People-related lifecycle processes and administration to ensure DCA colleagues have a great experience that meets our high standards. DCA is all about optimizing the way we work to make it as efficient as possible; we have just implemented Sage People to reduce administration. This role will be the Sage system expert and lead on all system-wide changes.

This is a varied generalist role, spanning day-to-day employee relations casework, policy and process ownership, and involvement in wider people and culture projects.

Remuneration

• Salary: £40k - £45K per annum
• Work Location: London office based (up to 2 days WFH)
• Application Deadline: 9am Monday 7th September 2026
• Contract: 12 month maternity cover

Requirements

Key Accountabilities/ Responsibilities

• Act as the first point of contact for day-to-day HR queries from colleagues and leaders across the business, providing accurate, timely, and commercially balanced advice across the full employee lifecycle
• Coach, guide and support leaders on Employee Relations matters - including Disciplinary, Grievance, Sickness Absence, Performance Improvement & Talent Management — ensuring advice is legally sound, commercially balanced, and supportive of the DCA culture
• Provide general HR advice and guidance on policy interpretation, terms and conditions, and best practice, escalating more complex or higher-risk matters where appropriate. Including, but not limited to, Maternity and Paternity processes.
• Identifying trends with Employee Relations issues and make recommendations to tackle the root cause
• Lead on the colleague change and leavers process including any related administration and system updates.
• Identify and drive continuous improvement through people process development and automation
• Supporting with the maintenance of template documents to help leaders across the business self-serve on People-related matters
• Support with the development of a colleague self-serve model through Sage and the development of FAQ and ‘How to guides' to complement DCA's policies.
• Support with the design and delivery of local and organization-wide engagement and culture projects
• Any other tasks as required by the business or line manager