THG
People Advisor
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About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?
About Central Functions
Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.
Why be a People Advisor at THG?
As a People Advisor, you'll play a key role in delivering a proactive, commercial and people-focused HR service across Head Office functions. Acting as a trusted advisor to managers and colleagues, you'll provide practical guidance across the full employee lifecycle, helping to drive engagement, performance and organisational effectiveness.
You'll take ownership of a broad range of Employee Relations matters, analyse people data to identify trends and opportunities, and partner closely with Payroll, HR Administration and the wider People team to ensure a seamless employee experience. You'll also lead local engagement initiatives, supporting a positive, high-performing culture across the business.
As a People Advisor you’ll:
Employee Relations
- Take ownership of Employee Relations casework across your business areas, including disciplinary, grievance, absence management, performance improvement plans, probation reviews and flexible working requests.
- Provide pragmatic, commercially focused advice and guidance to managers and employees on policies, procedures and employment legislation.
- Manage welfare concerns, Occupational Health referrals, reasonable adjustments and capability processes.
- Support managers through investigations, hearings and formal meetings, ensuring consistency and compliance.
- Escalate complex or high-risk matters to the People Business Partner as appropriate.
- Ensure all casework is accurately documented and maintained in line with internal governance requirements.
- Management of Parental Leave across business areas.
Performance Management
- Coach and influence managers from a people perspective, developing their people management/leadership skills and constructively challenging inappropriate behaviours/actions
- Ensure all cases of formal performance management are documented and recorded in line with internal audit requirements
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Engagement & Development
- Lead and coordinate engagement initiatives across the business, supporting the delivery of engagement action plans.
- Partner with managers to improve employee experience and foster an inclusive, high-performing culture.
- Analyse engagement survey feedback and support the implementation of meaningful actions.
- Support onboarding and induction activities to ensure a positive employee experience from day one.
- Promote wellbeing, diversity, inclusion and recognition initiatives across the business.
People Data & Insights
- Produce and analyse people metrics including headcount, attrition, absence, engagement and organisational data.
- Identify trends, risks and opportunities through data analysis and provide recommendations to stakeholders.
- Conduct exit interviews and support the creation of action plans to address key themes.
- Support the preparation of regular people reporting and management information for business leaders.
- Maintain accurate employee records and contribute to data quality initiatives.
Stakeholder partnerships
- Build strong relationships with managers and stakeholders across Head Office functions.
- Work closely with Payroll, HR Administration, Recruitment and the wider People team to ensure a seamless employee experience.
- Ensure people-related changes are communicated accurately and processed within agreed timelines.
- Support the implementation of people initiatives, projects and organisational change activity.
- Act as a visible and approachable point of contact for employee and manager queries.
What skills and experience do I need for this role?
- Previous experience in a HR Advisor, People Advisor or equivalent HR Generalist role.
- Strong Employee Relations knowledge with experience managing a wide range of casework.
- Good understanding of UK employment legislation and HR best practice.
- Experience coaching and influencing managers at varying levels.
- Strong analytical skills with the ability to interpret people data and identify actionable insights.
- Excellent communication, stakeholder management and relationship-building skills.
- Strong organisational skills with the ability to manage competing priorities.
- Comfortable working in a fast-paced and evolving environment.
- High levels of discretion and professionalism when handling confidential information.
- Confident using HR systems and Microsoft Excel.
- CIPD Level 3 or Level 5 qualification desirable but not essential.
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What’s in it for me?
Career Development
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider
- Exposure to a broad range of HR activities, projects and stakeholders across the business.
- Opportunities to develop your Employee Relations, analytics and business partnering capabilities.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
- Access face-to-face and virtual appointments with our in-house GP.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym.
- Access to our on-site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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