Company Description

Join us at Greene King, the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today, our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

Job Description

Your role as People Advisor ERA (6 month FTC/Secondment opportunity)

Key Relationships

• Primarily within the HR function
• Also include a wider stakeholder population within our corporate and retail operations

Responsibilities

• Establish and set up a case by capturing vital details on the Case Management System (CMS)
• Managing and handling incoming and outbound calls and emails from our stakeholders, ensuring clear, concise communication to the caller
• Networking – proactively build relationships around the business to stay informed and understand business needs
• Supporting operational teams with letters (checking, and distribution), and other day-to-day administration within the ER department
• Supporting with TUPE administration
• Ensure accurate and timely processing of transactions and collaborate with other teams to ensure seamless delivery of services
• Continuously evaluate and improve processes and procedures to ensure efficiency and effectiveness
• Provide support and guidance to employees on policies, procedures, and programs
• Develop and deliver metrics and reporting to measure and monitor the effectiveness of the team and identify opportunities for improvement
• Act as point of escalation for complex queries
• Working with the communications Team to ensure all internal communications and platforms (i.e., the Vault) is correct and user-friendly
• Ensure compliance & best practice is applied in all ER administration