While ER and day-to-day People advice will be your main focus, you'll also have opportunities to get involved in wider People projects, manager development and initiatives that improve the colleague experience.

You'll:

• Provide practical, confident People and ER advice to managers, helping them navigate employee relations matters fairly, consistently and in line with employment legislation and company policies
• Manage a varied ER caseload, from day-to-day advisory queries through to more complex employee relations matters
• Coach and support managers through the different stages of ER processes, helping them understand their responsibilities and make confident decisions
• Support and, where appropriate, take an active role in investigations, hearings, meetings and appeals
• Provide advice on employment legislation, ACAS guidance and People policies, turning technical information into practical advice that managers can understand and apply
• Build strong relationships with managers and colleagues, becoming a trusted and approachable source of People advice
• Identify themes and trends from casework and use these insights to help improve People processes, manager capability and colleague experience
• Contribute to wider People projects, initiatives and manager development activity alongside your core advisory work
• Work collaboratively with the wider People Team to ensure a consistent and supportive approach across the business
• Manage your own workload effectively, balancing competing cases, priorities and deadlines
• Travel occasionally across our regions, so a driving licence and access to your own car is essential

About You

We're looking for someone who enjoys the variety that comes with a hands-on People role and is confident working with managers through sometimes challenging and sensitive situations.

You'll ideally have:

• Experience working in a People Advisor, HR Advisor or similar role, with strong hands-on Employee Relations experience
• Good working knowledge of employment law, ACAS guidance, HR policies and ER processes
• Experience managing a varied ER caseload, from day-to-day advisory queries through to more complex employee relations matters
• The confidence to provide clear, pragmatic advice and challenge managers constructively when needed
• Strong communication, influencing and coaching skills, with the ability to build trust at all levels
• Excellent organisational skills and the ability to manage multiple cases, priorities and deadlines at the same time
• Strong administrative and analytical skills, including confidence using Excel, Word and PowerPoint
• CIPD Level 3/5 or equivalent experience, with a commitment to continued professional development
• A practical, solutions-focused approach and the ability to remain calm and supportive when dealing with sensitive situations
• A genuine interest in creating a positive, inclusive and ethical colleague experience

What You'll Love About This Role

If you enjoy variety, like getting to the heart of a problem and take pride in giving advice that genuinely helps people, this could be a great opportunity for you.

You'll have the opportunity to:

• Build strong relationships with managers and become a trusted source of People and ER advice
• Work on a wide variety of cases, developing your ER knowledge, confidence and professional judgement
• See the impact of your advice directly, helping managers handle situations confidently and supporting positive outcomes for colleagues
• Get involved in wider People projects and initiatives alongside your core advisory work
• Develop your knowledge and career within a supportive People Team, with access to CIPD development and training
• Work for a people-first organisation where your advice, experience and ideas are genuinely valued

Tops Day Nurseries is an equal opportunity employer. We champion diversity, inclusion and wellbeing, creating a workplace where everyone can thrive.

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