Civil Aviation Authority
People and Culture Business Delivery Manager
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Salary: £53,968 to £65,000 per annum dependent upon experience
Contract Type: Permanent – Full Time
Security Level: BPSS
Location: Gatwick – An average of 8 days per month
Visa Restrictions: This position does not offer visa sponsorship
Closing Date: Sunday 11th October 2026
1st Interview Date: W/C Monday 19th October 2026
2nd Interview Date: Tuesday 3rd and Thursday 5th November 2026
Please note that both a CV and a cover letter are required for any application detailing how you meet the person specification for the role.
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
The Role
Reporting to the Head of Strategic Resourcing, the Business Delivery Manager is responsible for enabling the effective operation, governance, planning and delivery of the People and Culture (P and C) function.
The role acts as the central point of coordination and oversight for People and Culture business planning, governance, performance management, committee engagement and corporate reporting, ensuring that strategic priorities are translated into effective delivery and that departmental and organisational commitments are met.
The postholder will work across the People and Culture leadership team to provide delivery assurance, manage governance processes, improve operational effectiveness and enable evidence-based decision making. The role will ensure robust management of risks, actions, performance and corporate responsibilities, allowing senior leaders to focus on strategic leadership and organisational outcomes.
Core Accountabilities
Business Planning and Delivery
- Lead coordination, monitoring and reporting of the People and Culture annual business plan.
- Develop and maintain an integrated view of People and Culture strategic priorities, projects, risks, dependencies and business-as-usual activity.
- Establish and maintain delivery assurance processes to ensure objectives, milestones and commitments are achieved.
- Track progress against plans and provide challenge, insight and escalation where delivery risks emerge.
- Support delivery of People and Culture transformation, organisational change and continuous improvement initiatives.
- Develop reporting mechanisms that provide senior leaders with clear visibility of performance, risks, measurable impacts and outcomes.
Governance and Committee Management
- Lead the coordination and effective operation of governance arrangements across the People & Culture function.
- In partnership with the People and Culture Director, manage the preparation for the People Committee and various Executive Committees and Board when necessary.
- Support the Head of Organisational Capability with the coordination of Leadership 50 activities.
- Ensure high-quality papers, briefing materials, reports and recommendations are produced to required standards and timescales.
- Maintain robust governance records, decision logs and action trackers.
- Monitor completion of agreed actions and provide assurance regarding delivery and delivery risks.
- Ensure People and Culture meets corporate governance requirements and reporting deadlines.
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P and C Leadership Enablement
- Act as a strategic delivery partner to the People and Culture Director.
- Coordinate leadership team priorities, meetings and planning activities.
- Ensure P and C leadership forums are focused on delivery, risk, decision making and performance.
- Prepare high-quality briefings, reports, presentations and communications for executive, board, internal and external audiences.
- Support the Director and Heads of Service by removing operational burden and ensuring effective follow-through of decisions and priorities.
Performance Reporting and Management Information
- Design and maintain reporting frameworks that support informed decision-making and risk mitigation and management.
- Coordinate the production and analysis of performance information relating to People and Culture annual strategic objectives, departmental objectives and priorities.
- Provide insight and recommendations to support prioritisation and resource allocation.
- Develop mechanisms that support evidence-based decision making and organisational performance assessment.
- Ensure reporting is accurate, timely and aligned to corporate requirements.
Corporate Responsibilities and Compliance
- Coordinate People and Culture responses to corporate information requests, Freedom of Information requests and external enquiries.
- Lead the coordination of business continuity planning activities across the function.
- Maintain oversight of compliance requirements relating to information management, governance and corporate processes.
- Ensure knowledge management systems, processes and records are maintained and compliant.
- Support assurance activities, audits and reviews as required.
Financial and Resource Management
- Be the operational departmental lead for financial planning, budget monitoring and forecasting activities across People and Culture, monitoring financial performance and identifying risks, trends and corrective actions.
- Coordinate resource and workforce planning processes for People and Culture in partnership with the Director and Heads of Service.
- Maintain oversight of procurement activity, contractual commitments and expenditure trackers escalating risks as necessary.
- Support development of business cases and investment proposals where required.
About You
Essential Criteria
- Experience in a business delivery, business management, programme support or governance role.
- Strong understanding of governance, risk management and organisational planning processes.
- Experience of performance reporting, delivery tracking and using data to drive decision-making.
- Strong project, change and continuous improvement capability.
- Experience of influencing, engaging and building effective relationships with senior stakeholders.
- Ability to produce high-quality reports, briefings and presentations with excellent written and verbal communication skills.
- Excellent organisational skills, with the ability to prioritise competing demands and handle sensitive information appropriately.
Desirable Criteria
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- Experience within HR, People and Culture or a corporate services function.
- Experience within a public sector, regulatory or highly governed environment.
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.
BPSS - To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.
If you do not meet these requirements, we may not be able to accept your application.
For more information on BPSS clearance please visit - [BPSS clearance](BPSS clearance)
The CAA is committed to maintaining the highest standards of integrity, professionalism, and ethical conduct. To help ensure transparency and protect the independence and reputation of the CAA, candidates invited to interview will be required to complete a Declaration of Interests form, disclosing any actual, potential, or perceived conflicts of interest that could influence, or be seen to influence, their ability to perform the role objectively and impartially.
Relocation & Property
The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.
We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.
We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028.
Inclusive Recruitment
We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds. As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview. Find out more about the Disability Confident Scheme. If you require any adjustments during the recruitment process, please let us know.
Use of Artificial Intelligence by candidates in the CAA recruitment process
We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.
Working With Us
Explore What We Offer section on our careers website to find out about our benefits and how we support work-life balance.
Our Values
- Do The Right Thing
- Never Stop Learning
- Build Collaborative Relationships
- Respect Everyone
For more information please [Click Here](Click Here)
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.
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