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About the role
Provides great service to our stores, ensuring customers have great availability and standards of product by providing our colleagues and Managers with the skills, desire, and support to deliver their roles within a safe, people-focused environment. Manages the basics for our colleagues across all shifts.
You will be responsible for
- Caring about colleagues by:
- Recruiting the best people for my team, selecting those that are naturally great with people.
- Training and validating operational and behavior training skills, ensuring my team has the capability to deliver their role.
- Providing constructive feedback based on observations of interactions with customers/colleagues, ensuring my team is inspired to deliver excellent service.
- Understanding what is important to my team, using 'What Matters To You' to deliver corrective solutions which helps my team enjoy working for Tesco.
- Spotting talent, mentoring, and developing colleagues' potential. Supporting them to achieve their aspirations and helping Tesco be spoilt for choice for great Managers.
- Managing and reviewing my team's performance, providing open and honest feedback and agreeing on Objectives, Personal Development Plans, and Next Steps.
- Supporting my team to attend work, helping them to forward plan for their needs.
- Developing own Operational and Leadership Skills.
Delivers improved safety and performance by:
- Having exceptional knowledge and capability to achieve our safe and legal commitments.
- Getting involved with charity and community initiatives, encouraging my team to do the same.
- Delivering and sustaining our change plan activities, contributing to our wider business improvements.
- Having a great knowledge of related KPI’s and able to identify and resolve root cause issues, with sustainable solutions and continuous review.
- Completing audits and health checks demonstrating due diligence, finding potential risks and engaging accountable Lead Managers to fix them.
- Overseeing the accident reporting and investigation process, tracking trends, and removing future risks.
Inspires my team to deliver a great service to our customers through:
- Coaching my team on how to enjoy interacting with our customers/colleagues/suppliers and treating them as individuals.
- Role modelling great safety and leadership behaviors, demonstrating my enthusiasm to inspire and engage our colleagues.
- Delivering high standards by presenting my area and colleagues in a manner that positively reflects our brand.
- Ensuring seasonal events are planned well, creating a great atmosphere and enjoying these times with our customers and colleagues.
- Equipping the team with the tools to deliver their role, and continuously improve our safety performance.
- Managing the payroll routines in a timely and accurate manner.
- Overseeing our catering partners, ensuring their colleagues feel part of our Distribution Centre team, have the skills to do their job and deliver a healthy, balanced menu of a high standard.
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You will need
- I connect with my colleagues, sharing knowledge, experience, and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
- I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard, and recognized. Through listening and taking appropriate action I gain commitment from my team.
- I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.
- My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me.
- I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.
What’s in it for you?
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
- Annual bonus scheme of up to 10% of base salary
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life’s moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
- Click here to read more about the benefits we have available for our colleagues.
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About Us
Our vision at Tesco is to become every customer's favorite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities, and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.
Diversity, equity, and inclusion (DE&I) at Tesco
Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Please note
- Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here.
- We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery, and driving roles.
- On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com.
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