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People Apprentice (National Energy Action)
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Apprentice (National Energy Action)
NATIONAL ENERGY ACTION Newcastle Upon Tyne (NE1 4TD)
Wage: £26,017 a year
Hours: 37 hours a week
Start date: Monday 11 January 2027
Duration: 1 year 6 months
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Working towards a recognised People Professional apprenticeship qualification, the postholder will gain experience across a broad range of HR activities while helping ensure efficient, people-focused services for colleagues across the organisation.
Job Purpose:
To provide high-quality administrative support across the full employee lifecycle, helping to deliver an excellent colleague experience from recruitment and onboarding through to development, wellbeing and leaving employment. Working as part of the People and Culture Team, the postholder will complete the Level 3 CIPD Apprenticeship while developing the knowledge, skills and behaviours required for a successful career in Human Resources. The role will contribute to creating a positive and inclusive workplace culture aligned with National Emergency Action's values and behaviours.
Responsibilities:
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Recruitment and Onboarding:
Support recruitment campaigns by preparing adverts, uploading vacancies, liaising with recruiting managers and monitoring applications. Act as a first point of contact for candidate enquiries, providing a positive and professional candidate experience. Coordinate recruitment activities including shortlisting administration, interview scheduling, panel arrangements and candidate communications. Complete pre-employment checks including references, DBS checks and Right to Work verification in line with legislative and organisational requirements. Prepare offer documentation, contracts of employment and onboarding information. Support the induction of new colleagues and help ensure all new starters have a positive onboarding experience. -
People Administration:
Maintain accurate employee records, ensuring confidentiality and compliance with data protection requirements. Process contractual changes, probation documentation, family-friendly leave documentation and other employment-related correspondence. Support the administration of flexible working arrangements, annual reviews, wellbeing initiatives and employee lifecycle processes. Maintain HR systems, trackers and databases, ensuring information is accurate, up to date and securely managed. -
Employee Experience and Culture:
Support initiatives that promote engagement, wellbeing, inclusion, diversity and belonging. Assist in the administration of staff surveys, recognition activities and organisational culture initiatives. Help ensure People and Culture policies, procedures and guidance remain accessible and up to date.
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Team Contribution:
Work collaboratively with colleagues across NEA, building positive relationships and providing excellent customer service. Demonstrate NEA's values and behaviours in all aspects of work:
• We Make Things Happen
• We Put People First
• We Lead the Way
• Pull Together
• Own the Outcome
• Support One Another
• Focus on the Need
• Keep Learning
• Rise to the ChallengeUndertake apprenticeship learning, attend training and complete assignments as required. Undertake other duties appropriate to the role and level of responsibility.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: BPP PROFESSIONAL EDUCATION LIMITED
Training course: HR support (level 3)
What you'll learn
Service Delivery:
Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving:
Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal:
Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork:
Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement:
Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information:
Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
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Personal Development:
Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Requirements
Essential qualifications
- GCSE in: 5 GCSEs including English and Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Team working
- Microsoft Office applications
- Proactive approach
- Willingness to learn
- Able to work independently
Other requirements
Essential Requirements:
- Knowledge and Experience
- Interest in developing a career in Human Resources, People or Organisational Development.
- Interest in working in an administrative, customer service or office-based environment.
- Experience of managing information accurately.
- Ability to organise competing priorities and meet deadlines.
- Commitment to equality, diversity and inclusion.
Desirable:
- Previous experience in an administrative, customer service, retail, volunteering or office-based environment.
- An interest in Human Resources, People, Learning and Development or Organisational Development.
About this employer
National Energy Action (NEA) is the national fuel poverty charity. We’ve worked across England, Wales, and Northern Ireland for over 40 years, to ensure that everyone can afford to live in a warm, healthy home. Together with frontline practitioners, companies, regulators and governments, National Energy Action works to support vulnerable clients, raise awareness and achieve enduring change.
Company benefits:
- 11.5% employer pension
- 25 days leave + 3 Christmas closure days
- Flexible working
- Enhanced family-friendly policies
- Employee Assistance Programme
- Bravo Benefits discounts and savings platform
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Following successful completion of the apprenticeship, there may be an opportunity to progress to a People Assistant - Level 2 role (SCP 6), subject to satisfactory performance and organisational requirements.
Ask a question
The contact for this apprenticeship is: BPP PROFESSIONAL EDUCATION LIMITED
The reference code for this apprenticeship is VAC2000058325.
Apply now
Closes in 18 days (Monday 2 November 2026)
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