C. Hoare & Co.
People Automation Manager - Permanent
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HIRING MANAGER: Liam Quinn
JOB OVERVIEW
The HR Automation Lead will lead the development and adoption of simplified ways of working across the People Team. The role is responsible for shaping and delivering the HR simplification roadmap, improving HR technology capabilities, strengthening people data management, and enabling HR teams to use technology, automation, and AI to improve employee experience and business outcomes.
Working closely with HR leadership, Technology, Data, information security teams, and external partners, the role will drive innovation, improve data quality and reporting, and ensure that HR technology investments deliver measurable value. The role acts as the People Team's trusted advisor on automation, AI, technology, and people data.
RESPONSIBILITIES
- Develop and maintain the People Team simplification roadmap aligned to organisational priorities and HR objectives.
- Identify opportunities to simplify, automate, and improve HR processes through AI, analytics, and digital solutions.
- Act as the People Team’s AI Champion – turning requirements into deployment-ready Co Pilot Studio enterprise agents.
- Act as the People Team's subject matter expert on automation, AI, HR technology, and people data.
- Own and continuously improve the HR technology landscape in partnership with Technology teams and external suppliers.
- Improve HR data quality, accessibility, reporting, and data governance practices.
- Lead AI and technology pilots, ensuring clear benefits tracking and measurable business outcomes.
- Develop and deliver AI learning programmes, practical guidance, and capability-building activities for HR colleagues.
- Partner with HR leaders to identify and prioritise technology and process improvement opportunities.
- Manage relationships with HR technology vendors and implementation partners.
- Facilitate collaboration across People, Technology, Data, Risk, and Security teams.
- Monitor emerging AI, HR technology, and future-of-work trends and provide recommendations for adoption.
- Develop reporting and insights that support workforce planning, employee experience, and strategic decision-making.
- Promote innovation and continuous improvement across HR processes and services.
EXPERIENCE AND QUALIFICATIONS
- Experience in HR, HR Technology, Digital HR, HR Transformation, or a related discipline.
- Strong understanding of HR processes and employee lifecycle management.
- Experience in building and deploying Agents through Co Pilot Studio.
- Experience building workflows in Microsoft Power Automate.
- Experience applying AI, analytics, automation, or digital solutions in a business environment.
- Experience working with HR systems, reporting, data management, and technology vendors.
- Experience leading change, transformation, or innovation initiatives.
- Experience delivering training, capability-building, or adoption programmes.
- Excellent communication and facilitation skills.
- Experience working across multiple business functions and technology teams.
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EXPECTATIONS
In addition to your role responsibilities, you must align with the following principles: Colleague Expectations
TOP 5 SKILLS REQUIRED
Please note that this only represents the top 5 skills required in this position. The proficiency levels are Awareness, Practitioner and Mastery.
1. Artificial Intelligence
LEVEL: Practitioner
DESCRIPTION:
- Able to use some AI solutions, such as Copilot Studio, to build agents and address specific business challenges.
- Understand how prompt frameworks can be used to guide the quality of AI responses.
- Proficient in preparing data for AI processing.
- Use Copilot to for data analysis.
- Identifies inaccuracies or errors in AI responses.
- Help design a project to automate complex process by leveraging AI processing, creating agents and working with cross-functional teams.
- Can contribute to the AI strategy for the bank.
- Keeps up-to-date with the latest AI trends and technologies relevant to the banking sector.
2. Stakeholder Management
LEVEL: Practitioner
DESCRIPTION:
- Actively manages stakeholder relationships, ensuring effective communication and engagement.
- Actively engages with stakeholders to understand their needs and provide appropriate solutions.
- Balances conflicting stakeholder interests, ensuring alignment with business objectives.
- Identifies and resolves stakeholder issues efficiently and effectively.
- Develops and maintains positive relationships with key stakeholders.
- Collects and uses stakeholder feedback to improve services and processes
3. Critical Thinking and Problem Solving
LEVEL: Practitioner
DESCRIPTION:
- Employs structured frameworks to analyse problems and develop solutions.
- Leverages data and evidence in support of making decisions.
- Employs critical reasoning to assess choices and predict possible outcomes.
- Collaborate and engage with team members to brainstorm and develop solutions.
- Clearly communicates findings and recommendations that enables stakeholder understanding and action.
- Demonstrates meticulous attention to detail in all tasks to ensure accuracy and quality.
4. Simplification
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LEVEL: Practitioner
DESCRIPTION:
- Applies simplification techniques to streamline banking processes and improve operational efficiency.
- Utilises tools such as process mapping, lean methodologies, and automation to identify and eliminate inefficiencies.
- Collaborates with cross-functional teams to implement simplification initiatives and ensure alignment with business goals.
- Monitors and measures the impact of simplification efforts, using metrics to track improvements in efficiency and customer satisfaction.
- Identifies and addresses potential barriers to simplification, such as resistance to change or regulatory constraints.
5. Change Management
LEVEL: Practitioner
DESCRIPTION:
- Demonstrates the ability to apply agile principles and change management techniques in day-to-day tasks and projects.
- Understands and can perform key roles in agile teams (e.g., Scrum Master, Product Owner) and change management teams (e.g., Change Agent, Change Leader).
- Proficient in using agile and change management tools and software.
- Capable of implementing agile practices such as sprint planning, daily stand-ups, and retrospectives, as well as change management activities such as stakeholder analysis and change impact assessments.
- Engages effectively with cross-functional teams to facilitate agile and change management processes, ensuring smooth transitions and adaptations.
- Able to well adapt to changing priorities.
BENEFITS
- 28 DAYS OF HOLIDAY (Work Level 2 - Experienced)
- MARKET-LEADING PENSION
- GROUP LIFE ASSURANCE
- GROUP INCOME PROTECTION
- SEASON TICKET LOANS
- PRIVATE MEDICAL INSURANCE
- SUBSIDISED STAFF DINING ROOM
- CHARITABLE DONATIONS/ GIVE AS YOU EARN
- EYE CARE
- FLEXIBLE BENEFITS
- ADDITIONAL ANNUAL LEAVE
- COMPUTER PRODUCTS
- CHARITY DAYS
- CRITICAL ILLNESS AND CRITICAL ILLNESS SPOUSE/PARTNER
- CYCLE TO WORK
- DENTAL INSURANCE
- PERSONAL ACCIDENT INSURANCE
- TRAVEL INSURANCE
- VEHICLE BREAKDOWN COVER
- GYM MEMBERSHIP/RETAIL DISCOUNTS
- WORKPLACE NURSERIES
- ELDERCARE SCHEME
- ELECTRIC VEHICLE SCHEME
Supporting Your Recruitment Experience
If you have a disability, health condition or are neuro-diverse and may benefit from some adjustments and support during the recruitment experience, then just ask – we don’t want our hiring process to be a barrier for you.
Finally, please note that no candidate will meet every single desired requirement. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to hear more about you!
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