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People & Culture Assistant Apprentice
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Job Description
Role Overview
You will be responsible for providing first line support to our managers and employees. Supporting our People and Culture Team deliver strategic advice and guidance to our group businesses on employee relations matters. If you are passionate about providing our people the right environment in which to flourish we want to hear from you!
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What You'll Do at Work
- Support inbox management, filing relevant documentation on personnel files.
- Drafting of standard letters for People & Culture Business Partners approval.
- Signpost and transfer employees to other People Culture services where appropriate (ie Talent, People Services Admin, Learning and Development & Payroll, etc).
- Assist with investigations and fact-finding activities as required.
- Escalating complex cases to the People and Culture Business Partners where appropriate.
- Assist with occupational health referrals where required.
- Support the implementation and communication of People & Culture policies and procedures.
- Support wider People & Culture initiatives and projects, including redundancy, consulted changes and TUPE activities.
- Complete employee benefits administration.
- Assist with employee engagement activities, such as Employee Forums.
- Support coordination on annual or bi-annual events such as Pay Review, Employee Surveys/Questionnaires.
- Communication with key stakeholders both inside and outside the People & Culture team.
- Support and work with the Learning and Development team to upskill line managers in People & Culture processes.
Where You'll Work
Crown Trading Estate
Shepton Mallet
BA4 5QQ
Training Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
YEOVIL COLLEGE
Training Course
HR Support (Level 3)
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What You'll Learn
Course Contents
Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
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Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues/collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training Schedule
Day release - evening classes
Essential Qualifications
- GCSE in:
- English (grade 9–4 / A*-C)
- Maths (grade 9–4 / A*-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non-judgemental
- Patience
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Other Requirements
- A keen interest in pursuing a career in HR.
- Effective time management skills and ability to manage multiple tasks effectively.
- Sound understanding of the importance of confidentiality and data protection in the workplace.
- A fast learner, able to quickly absorb, retain and apply new knowledge and skills.
- Strong communication skills, both written and verbal.
- Ability to work independently and collaboratively within a team.
About this Employer
We have been delivering visionary logistics solutions for UK customers for over a century. From humble beginnings we now operate the supply chains of 100s of well-known brands across the UK. But while our scale has changed, our family ethics haven’t. We remain a family-owned business that recognises the value of partnership working. We are a team of 3,000 people who work with you, always looking to the future to ensure your logistics solutions keep on delivering.
Welcome to a company where innovation meets passion! We are dedicated to building a diverse and talented workforce that drives our success. Our team thrives on collaboration, creativity, and making a positive impact. We believe in fostering a dynamic work environment where every member can grow and excel. If you're looking for a place where your ideas are valued and your career can flourish, you've found it!
https://gregory.co.uk/ (opens in new tab)
Company Benefits
- Additional holiday purchasing scheme*
- Retail discounts with Circular Benefits*
- Retail Trust Wellbeing Support*
- Career Growth
- Excellent holiday allowance
- Free Uniform
- Paid Volunteer Day
- Team Environment: Be part of a strong culture of teamwork and collaboration
*Subject to terms and conditions.
After this Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
Potential opportunity for long term position and growth within the company upon completion of the apprenticeship programme.
Ask a Question
The contact for this apprenticeship is: YEOVIL COLLEGE Gabrielle Cobner Studentrecruitment@yeovil.ac.uk 01935845380
The reference code for this apprenticeship is VAC2000048550.
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