Wildanet Ltd
People & Culture Coordinator
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Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.
Wildanet, building careers from the Southwest to anywhere.
Job Title: People & Culture Coordinator
Location: Liskeard Office, Cornwall
Employment Type: Full Time, Permanent
Salary: £29,000 - £33,000 DOE per annum
Benefits:
- Company Pension/ Employee Assistance Programme for you and your family/ Eyecare Vouchers/ Flexible Working / Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed)/ Access to generous discounts on Wildanet Rewards & Recognition Hub
Role Purpose:
The People & Culture Co-ordinator (Recruitment and Governance Lead) plays a key operational role in delivering a responsive, accurate and practical People & Culture service to Wildanet’s delivery teams and their managers.
The role leads coordination across recruitment, onboarding, HR administration, payroll inputs, people systems, reporting and governance checks, ensuring managers have the support, tools and information they need to manage people processes effectively.
The role also provides assurance to the Chief People Officer through accurate data, audit-ready evidence, compliance checks and action tracking, while actively driving automation, workflow improvement and manager self-service to reduce manual administration and improve service consistency. Success in this role requires ownership of deadlines, accuracy and follow-through in a fast-paced operational environment, with a willingness to support colleagues across functions when priorities require it.
Role positioning: This is an operational coordination role, not an HR Advisor or HR Business Partner role. The role does not own employee relations advice, formal case management or business partnering decisions. Its focus is on delivering reliable people services, recruitment coordination, governance checks, accurate data, manager self-service and process improvement, with advisory or case-related matters escalated to the HR Business Partner or Chief People Officer as appropriate.
Core Responsibilities:
- Deliver a responsive, practical and high-quality operational People & Culture service to Wildanet’s delivery teams, supporting managers with recruitment, onboarding, people administration, process guidance and timely escalation.
- Lead day-to-day recruitment coordination, ensuring vacancy approvals, advertising, candidate communications, interview scheduling, selection documentation, offer administration and recruitment tracking are completed accurately and on time.
- Maintain robust recruitment governance by ensuring hiring activity follows approved processes, appropriate documentation is retained, candidate records are accurate and recruitment data is available for reporting and assurance.
- Coordinate onboarding and new starter administration, including contracts, offer letters, right to work checks, employment documentation, HR system set-up, payroll information, induction arrangements and probation review tracking.
- Act as a first point of contact for delivery managers on recruitment, onboarding and routine People & Culture process queries, providing clear guidance, self-service support and practical direction.
- Maintain the integrity of people data across HR systems, personnel files, payroll records and recruitment trackers, ensuring information is accurate, confidential, GDPR-compliant and suitable for audit and reporting.
- Provide governance checks and assurance support for the Chief People Officer by preparing accurate people operations reports, recruitment metrics, onboarding updates, compliance summaries, audit evidence, risk indicators and action trackers.
- Own and improve core People & Culture governance resources, including policy directories, standard templates, workflow documentation, process trackers, manager guidance and self-service materials.
- Drive automation and self-service improvements by identifying manual processes, improving templates and workflows, supporting HR system adoption and making it easier for managers to access guidance, complete routine processes and track actions.
- Own the coordination of payroll inputs and related deadlines, ensuring starter, leaver, contractual change, absence, pension and benefits information is collated, checked, submitted and followed up accurately within agreed payroll cut-off dates. Administer any corporate benefits and requests via the rewards portal within agreed timeframes.
- Work willingly and flexibly with colleagues across People & Culture, Finance, Fleet, Facilities, Health & Safety, Learning & Development and operational delivery teams to resolve queries, complete joined-up actions and maintain a reliable colleague service. Monitor incoming correspondence to determine the correct actions and escalations as relevant.
- Provide administrative support across employee lifecycle activity, including contractual changes, leaver processing, reference requests, family leave, flexible working, Occupational Health referrals and employee correspondence.
- Provide administrative and tracking support for employee lifecycle and case-related documentation under direction from the HR Business Partner, without owning employee relations advice or formal case management decisions.
- Contribute to operational discipline across People & Culture by identifying service issues, process gaps, data quality concerns and governance risks, and taking action to resolve or escalate them.
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KPI's & Outputs:
- Operational service delivery: Delivery managers receive timely, practical and accurate People & Culture operational support, with service requests responded to within agreed standards and positive feedback from managers, colleagues and candidates.
- Recruitment and onboarding: Vacancy approvals, advertising, interview scheduling, candidate communications, offers, right to work checks, contracts, onboarding and HR system set-up are completed accurately, on time and with minimal errors.
- Payroll and people administration: Payroll inputs, contractual changes, absence information, pension and benefits updates are checked, submitted and followed up accurately within agreed deadlines.
- Governance and assurance: Recruitment trackers, people data, HR records, policy directories, governance documents, compliance summaries, audit evidence, risk indicators and action trackers are accurate, timely, confidential and audit-ready.
- Process control and escalation: Probation, onboarding, compliance, policy review and process actions are identified, followed up and escalated appropriately, supporting operational consistency and governance discipline.
- Automation and self-service: Automation, workflow and manager self-service improvements are delivered, reducing manual administration and improving use of HR systems, templates, process guidance and self-service resources.
Living the Wildanet Values:
- Authentic: Acts with integrity, discretion and honesty, especially when handling sensitive colleague information.
- Empowering: Provides delivery managers, candidates and colleagues with accurate information, accessible guidance, practical tools and self-service support so they can navigate recruitment, onboarding and people processes confidently.
- Dynamic: Responds quickly to operational priorities, keeps recruitment and people processes moving, and adapts support to meet the needs of delivery teams.
- Innovative: Drives automation, simplifies recurring administration, strengthens people data and improves manager self-service across People & Culture processes.
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Qualifications:
- CIPD Level 3 qualified, working towards CIPD Level 3, or able to demonstrate equivalent knowledge gained through experience.
- Background in HR administration, recruitment coordination, people operations or business support.
- Willingness to continue developing practical knowledge of people systems, data quality and recruitment governance.
- Willingness to build knowledge of GDPR, operational process improvement and manager self-service.
Experience:
- Experience in a transactional HR, People Operations, recruitment coordination, administration or operational service delivery role.
- Experience supporting vacancy administration, onboarding, candidate communications, HR systems and employee correspondence.
- Experience coordinating payroll inputs, benefits administration, confidential record keeping or people reporting would be helpful.
- Comfortable working in a structured, fast-paced and deadline-driven environment.
- Motivated by process ownership, service delivery, systems, data accuracy, governance and continuous improvement.
- Experience supporting operational teams, governance checks, audit evidence, process documentation, HR system/data quality activity, automation or manager self-service improvements would be advantageous.
- Best suited to someone seeking a transactional, operational and service-led role rather than an advisory employee relations or HR business partnering role.
Skills & Knowledge:
- Recruitment administration, onboarding and employee lifecycle administration.
- Payroll input coordination, benefits administration and deadline ownership.
- High accuracy, attention to detail and confident handling of confidential information.
- Good understanding of GDPR, data quality and record-keeping requirements.
- Strong organisational skills and ability to prioritise competing operational demands.
- Confident, practical communication with managers, colleagues, candidates and external partners.
- Service delivery mindset, with the ability to work at pace in a busy operational environment.
- Strong IT skills, including HR systems, recruitment trackers, Microsoft Office, workflow tools and self-service resources.
- Ability to support colleagues across functions and follow through on shared actions.
- Sound judgement to recognise when matters should be escalated to the HR Business Partner or Chief People Officer rather than handled as advisory guidance.
Circumstances:
This role is based at our Liskeard, Cornwall Head Office, for a minimum of 3 days a week, hybrid working is available for a maximum of 2 days a week. Flexibility around additional office attendance maybe required on occasion as per the needs of the business.
Equal Opportunities:
Wildanet is committed to fair, inclusive and lawful recruitment. We welcome applications from candidates with diverse backgrounds and experiences. Reasonable adjustments will be considered throughout the recruitment process and in employment, in line with business needs and legal requirements.
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