Axiom Hospitality
People & Culture Manager
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The Shepherd Mayfair
Salary: £60000
Job Type: Permanent
Hours: Full-time
Town: London
Personal enough to know your name. Connected enough to open every door.
Axiom Hospitality is one of the UK's fastest-growing hotel management companies - and we're not slowing down. In a few short years we've grown to over 40 hotels, partnering with some of the world's most recognised brands including Hilton, Marriott, IHG and Radisson. Through our partnership with Pyramid Global Hospitality, we're not only connected across the UK, but connected across the globe.
That growth means something real for you. The people who join us now grow with us - and we have a strong track record of promoting from within. This isn't just your next role. It's the next chapter in your career, with a business that will grow alongside you.
THE SHEPHERD MAYFAIR
Nestled amongst the timeless Georgian townhouses and luxury boutiques of Mayfair, The Shepherd Mayfair sits on the western edge of Shepherd's Market, moments from Park Lane, Hyde Park, Green Park and Knightsbridge, and within walking distance of Piccadilly.
Designed as a modern "lifestyle mansion", The Shepherd Mayfair is envisioned to feel like a natural part of Mayfair's history, as if it has always belonged. With 82 beautifully crafted rooms and suites and three F&B outlets, the hotel blends contemporary luxury with authentic charm, offering a refined yet relaxed experience with a thoughtful nod to British classic design.
YOUR PLACE AT AXIOM
As we prepare to open the doors of The Shepherd Mayfair, we are looking for a People & Culture Manager to build and lead the heart of the hotel: its people.
Reporting to the General Manager, you will own the full People & Culture function, from building our team to shaping the culture, standards and ways of working that will define The Shepherd Mayfair for years to come. In a hotel where every guest experience is personal, you will make sure every colleague experience is too.
You will be someone who understands what luxury hospitality asks of its people, and who embodies it yourself - polished, discreet, warm and always one step ahead. You will be a trusted advisor to leaders, a confident partner to the General Manager and a genuine champion for every member of the team.
How You'll Play Your Part
- Lead pre-opening recruitment, attracting and selecting a team who reflect the personality and standards of The Shepherd Mayfair
- Design and deliver an onboarding experience that brings our culture to life from day one
- Build a strong employer brand and talent pipeline, positioning the hotel as an employer of choice in London's luxury market
- Manage all aspects of employee relations, providing clear, confident and confidential guidance to managers and colleagues
- Ensure policies, procedures and practices are compliant with UK employment law, including right to work and people-related audits
- Manage monthly payroll, working closely with Finance to keep labour costs in line with budget
- Oversee absence, holiday and wellbeing, creating an environment where colleagues feel supported
- Introduce and embed performance reviews, development planning and succession planning across all departments
- Work with heads of department to shape training and development that supports our service standards and grows our people
- Use people data - turnover, engagement, absence and labour costs - to spot trends and bring forward practical solutions
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Who Thrives Here
The people who thrive at Axiom are people-led, commercially aware and motivated by seeing a team grow and succeed. These are the behaviours that will help you thrive at Axiom.
- Adaptability & resilience: You are energised by the pace of a hotel opening. Priorities shift quickly and you know how to stay calm, adapt and keep the team moving forward.
- Collaboration, communication & inclusion: You build trust at every level, whether you are coaching a head of department, navigating a sensitive conversation or welcoming a new starter. You create a workplace where everyone feels they belong.
- Accountability & results: You own the People function with confidence. You follow through on commitments, balance people and commercial priorities, and measure success through retention, engagement and performance.
- Talent development & team building: You believe great service starts with great people. You help leaders get the best from their teams and give colleagues a clear path to grow their careers with us.
- Ethics, integrity & values: Discreet, fair and professional, you set the tone for how we treat one another. You represent Axiom and The Shepherd Mayfair with the same care and polish we expect our guests to feel.
- Innovation & continuous improvement: You are curious and forward-thinking, always looking for better ways to attract, engage and retain the best people in luxury hospitality.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You will bring proven experience as an HR or People & Culture Manager, ideally within luxury hotels or premium hospitality, with strong knowledge of UK employment law, employee relations, recruitment and payroll. Pre-opening experience would be a real advantage, however this is not essential.
THE PERKS OF GOING FURTHER
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
WE'RE GROWING FAST. WILL YOU?
As we grow, so do the opportunities around you. Whether you want to broaden your influence across a larger team, take on multi-property or regional responsibility, or help shape how People & Culture works across a growing portfolio, we'll support your ambition with structured development, clear progression pathways and a culture that genuinely promotes from within.
BUILT FOR EVERYONE
We're committed to creating a workplace where everyone feels they belong and has the opportunity to grow. We welcome applications from all backgrounds, identities and experiences. At Axiom Hospitality, we are working to reduce our carbon, energy, water and waste footprint across the portfolio. We strive to be ethical in all we do - a thriving, sustainable and responsible business for our people, our communities and our planet. Our hotels strive to be active members of their local communities, supporting local charities and leaving a positive impact on their neighbourhoods.
RIGHT TO WORK
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
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