Essential Skills / Experience

• Commercial curiosity: You enjoy understanding how the business works and are interested in the priorities and challenges leaders face. You ask questions, seek to understand the "why" behind decisions and are curious about how People can help teams thrive, improve performance and enable business success.
• Relationship-building and communication skills: The ability to build trust quickly, collaborate effectively and communicate with confidence across different audiences.
• Strong data literacy and analytical thinking: Data will be at the heart of this role. You'll be naturally curious about what data is telling you, comfortable working with insight and able to identify trends, spot risks and translate information into clear recommendations and compelling stories that influence decision-making. You don't need to be a data scientist, but you do need to enjoy working with data and using evidence to solve problems.

Desirable Skills / Experience

• A growth mindset and willingness to experiment: This is an environment where we encourage people to test ideas, challenge existing approaches and learn through doing. You won't get everything right first time, and that's okay. We will give you the support, coaching and psychological safety to take considered risks, fail fast, learn quickly and continuously improve.
• Strong organisation and delivery skills: The ability to manage multiple priorities, coordinate activity and follow through on commitments with attention to detail.
• Seeing the bigger picture: You're curious about how organisations work and enjoy joining the dots. You look beyond the immediate request to understand what's really driving an issue, ask thoughtful questions and consider the wider impact of potential solutions.
• A passion for continuous improvement: Always looking for better, simpler and more effective ways of working rather than accepting the status quo.
• Digital and AI curiosity: Excitement about how technology can transform the employee experience, alongside a willingness to experiment, learn and champion new ways of working responsibly.
• Learning agility and adaptability: This role comes with a steep learning curve. You'll be exposed to senior stakeholders, commercially critical business areas and emerging technologies from day one. We are looking for someone who learns quickly, adapts rapidly and is energised by stretching themselves outside of their comfort zone.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready

About BT Group

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.