• Supporting the smooth running of ITV's performance management process, providing hands-on system support, troubleshooting technical issues, and maintaining colleague support materials.
• Supporting colleague engagement surveys from system setup through to rollout, preparing reports, and supporting our internal Ambassador network.
• Responding to employee and stakeholder queries in a timely, helpful, and professional manner.
• Organising logistics for in-person and virtual R&D events and activities, including room bookings, AV setup, calendar invites, and on-the-day support.
• Maintaining and updating performance and engagement content across MyITV (our intranet).
• Assisting with presentation creation (Google Slides) and preparing participation status reports for senior stakeholders.
• Managing internal and external correspondence, raising and tracking Purchase Orders (POs), and building strong business relationships.
• Flexing across the broader Resourcing & Development and HR teams to support ad-hoc projects and activities as required.

Skills you’ll need (minimum criteria)

• Previous experience working within an HR, Talent, or Learning & Development environment.
• Experience handling large datasets and working directly with engagement survey platforms and/or performance management systems.
• Proficient in Google Suite applications (Calendar, Gmail, Slides, Docs, Sheets) or equivalent software.
• Strong organisational skills with a methodical approach, exceptional attention to detail, and a proven ability to manage multiple projects to tight deadlines.
• Ability to work independently, use your initiative to solve everyday operational problems, and handle sensitive or confidential information with care.

Other things we’re looking for (key criteria)

• Ability to plan and organise your workload proactively across multiple projects while effectively managing stakeholder expectations.
• Proven ability to build collaborative relationships across teams, departments, and at various organisational levels.
• Flexibility and adaptability when dealing with change, combined with a drive to explore new digital ways of working to enhance process efficiency.
• Excellent written and verbal communication skills.
• A strong commitment to accuracy and thorough understanding in all aspects of your work.

Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date. We’d encourage you to apply as soon as possible if interested.